Spa Attendant

5 months ago

Victoria, Canada Brentwood Bay Resort Full time

**What we do and are proud of.**

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.

Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.

**Why this role is significant.**

As a Spa Attendant, you bring a high level of attention to detail and efficiency, playing a crucial part in creating a welcoming and memorable experience for our guests. You ensure the cleanliness and organization of the spa and outdoor poolside areas, ensuring overall satisfaction of our guests, exceeding expectations every time. Please note that this is a part-time position, and availability on Wednesday, Friday, Saturday, and Sunday is required.

**A day in the life.**
- Create a welcoming atmosphere by greeting our guests upon arrival.
- Ensure the cleanliness and organization of all spa areas including poolside, lounge, pedicure suite, changing rooms, staff room, and treatment rooms.
- Prepare lockers with the highest attention to detail including welcome notes, chocolates, towels, robes, and sandals.
- Prepare treatment rooms including bedding, diffusers, linen, products, and set overall ambience.
- Monitor, organize, and restock dispensary supplies.
- Maintain a tidy poolside area by clearing tables, glassware, and garbage.
- Fold and organize robes, ensuring a polished presentation. Clean and organize sandals for guests.
- Provide friendly, helpful, and knowledgeable service to guests. Respond promptly to requests and anticipate needs.
- Provide efficient and attentive lounge and poolside drink service.
- Gather laundry and transport to the laundry room as needed.
- Support Coordinators, Practitioners, and Supervisors to ensure the smooth operation of the spa.

**What you bring to the team.**
- You have a strong attention to detail and ability to manage your time.
- You bring a graceful presence and can communicate with guests effectively.
- You possess a strong work ethic and are committed to delivering exceptional service.
- You always bring a neat, clean, and friendly appearance, along with a smile.
- You are confident in your decision-making abilities and proactively anticipates guests needs.
- You have reliable transportation to and from Brentwood Bay.
- Previous customer service experience is preferred.
- Experience working with guests in a hospitality or spa setting is a bonus
- Available Friday to Sunday from 3:30 pm to 6:30 pm, and on Wednesday from 6 pm to 9 pm.
- Ability to perform physical work and stand for long periods of time.

**Why join our team.**
- We offer a competitive wage of $20 per hour + tips.
- We are committed to the health and wellness of our team members and offer extensive benefits.
- An award-winning culture that makes you excited to come to work (we are very proud of this)
- The opportunity to showcase your skills and make a difference in a stunning location.
- Personal and professional development opportunities.
- Employee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa.
- Free paddle sport rentals at the Brentwood Bay Marina for you and a friend.
- Friends and family discounts on hotel rooms.

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