Spa Coordinator

4 weeks ago

Victoria, Canada Brentwood Bay Resort Full time

**What we do and are proud of**

At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

**Why this role is significant**

As our evening Spa Coordinator, you are the primary point of contact in the spa and play a significant role in ensuring an exceptional experience for our guests. You are a key collaborator, responsible for ensuring smooth spa operations, including opening and closing procedures, maintaining a clean and welcoming environment, and greeting and orienting guests. Your attention to detail, friendly demeanour, and ability to manage multiple tasks will be critical in delivering a pristine and rejuvenating spa experience.

**A day in the life**
- Create a welcoming environment for guests, providing excellent customer service throughout their visit.
- Provide knowledgeable recommendations for treatments and products based on individual client needs.
- Efficiently book, modify, and remove appointments using Vagaro software.
- Coordinate appointment scheduling and ensure bookings are organized and efficient.
- Answer phones promptly and professionally, assisting with inquiries and reservations.
- Follow procedures for invoicing, cash handling, and cash-out, meeting monthly sales targets.
- Perform opening and closing duties for the spa, including administrative tasks.
- Maintain a comprehensive knowledge of spa facilities, services, and retail products.
- Recommend spa products and maintain stock levels, following established product management procedures.
- Handle guest feedback and complaints with professionalism and empathy, resolving issues and exceeding expectations.

**What you bring to the team**
- You bring two years of customer service or administrative experience.
- You bring a professional, warm, and graceful presence.
- You have strong problem-solving abilities.
- An empathetic approach to actively listen and address any concerns.
- Attention to detail and organization comes natural to you.
- Effective, efficient, and professional communication skills.
- Open-minded and willing to learn new skills and take on new responsibilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility with your schedule including a mix of morning, afternoon, and evening shifts is preferred.

**Why join our team**
- The wage offered for this position is $21.00 to $22.00 per hour plus tips.
- We are committed to the health and wellness of our team members and offer extensive benefits.
- Be a part of an award-winning culture with personal and professional development opportunities.
- The opportunity to showcase your skills and make a difference in a stunning location.
- Employee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa, as well as free paddle sport rentals at the Brentwood Bay Marina for you and a friend.
- Friends and family discounts on hotel rooms.

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