Hotel Manager

7 months ago

Vancouver, Canada Hotel Belmont Vancouver MGallery Full time

**Company Description**

In the heart of Downtown Vancouver's Entertainment District, Hotel Belmont stands as Canada's first MGallery Collection Hotel under the Accor brands. This boutique lifestyle hotel uniquely combines heritage with whimsical and bespoke design, offering an eclectic array of food and beverage options.

As the Hotel Manager reporting directly to the Executive Director of Hotels Division, you will be instrumental in managing our entire rooms operations. Your role is pivotal in implementing the strategic vision and management of the hotel. As a brand ambassador, your leadership, interpersonal prowess, and strategic insight are key to fostering excellent operational results, a motivated team, and unforgettable guest experiences.

**Duties and Responsibilities**
- Lead all rooms-focused operational departments including Front Office, Housekeeping, Breakfast Service, and Maintenance, ensuring seamless integration with our 3rd party Food and Beverage team.
- Manage staffing, set performance goals, and provide regular feedback and coaching to resolve conflicts and enhance performance.
- Collaborate with the Executive Director and the rest of the leadership team to optimize hotel operations, profitability, and risk management.
- Uphold and promote the hotel’s Culture, Mission, Vision, and Values, creating a workplace where every colleague's potential is recognized.
- Develop and maintain a high-performing rooms division team, overseeing staff planning and productivity.
- Master and contribute hands-on to all operational systems and procedures, including front office operations, reservations, and housekeeping.
- Drive guest satisfaction by exceeding expectations in line with Accor and LQA standards.
- Provide management, mentorship, and disciplinary processes as necessary.
- Adapt work schedule to align with hotel occupancy and event demands.
- Engage in the preparation and achievement of the Annual Operating Budget, Business Plan, and Sales and Marketing Plan.
- Regularly update and manage hotel emergency and crisis procedures.
- Coordinate capital project planning and implementation.
- Lead Daily Briefings and weekly Operations meetings, focusing on cleanliness, hygiene, and maintenance.
- Manage departmental supplies within budget constraints.
- Play a key role in the recruitment of senior leadership positions.
- Identify potential safety and security risks, developing strategies to minimize liability.
- Maintain positive relationships with contractors, ensuring productivity and accountability.
- Be available to respond to urgent issues outside of standard office hours, embodying the 24/7 nature of the hospitality business.
- Acquire expert knowledge in Opera PMS and TARS, if not already possessed.
- Develop schedules for team members based on business volumes.
- Provide on-site response to after-hours emergencies such as floods, fires, or customer issues.
- Contribute to sales and revenue meetings with strategic recommendations.
- Champion the loyalty program, ensuring compliance with recognition and enrollment standards.
- Reconcile city ledger, accounts receivable, and house accounts.
- Ensure adherence to all labor and worksafe legislations.
- Continually update and enforce department policies and service standards.
- Liaise with social media contractors for content and campaign creation.
- Perform other duties as assigned.

**Job Requirements**
- Minimum of 5 years' experience in a senior rooms management role within the hospitality industry, such as Front Office Manager or Rooms Division Manager.
- Prior experience with Accor Hotels systems, including TARS and Opera Cloud, is highly preferred.
- Experience in a 4-star hotel environment is desirable.
- Flexibility to support all business facets, including emergency responses outside of standard hours.
- Ability to work effectively both on and off-premises, maintaining open communication.
- A Post-Secondary Degree/Diploma in Hospitality Management or a related field.
- Demonstrated ability to lead multiple departmental teams towards targeted results.
- Proven expertise in translating strategy into operational outcomes through effective business planning and resource allocation.
- Familiarity with budget planning and financial controls.
- Innovative thinking and problem-solving capabilities.
- Proven track record of building effective teams within a specified labor budget.
- Exceptional written and oral communication skills, along with strong interpersonal and guest handling abilities.
- Confidence in decision-making and prioritization, especially under pressure in a dynamic environment.

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Job Types**: Full-time, Permanent

**Salary**: From $78,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- RRSP match
- Store discount

Flexible Language Requirement:

- Fren

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