Hotel Manager

1 week ago

Vancouver, Canada Wedgewood Hotel & Spa, Relais & Châteaux Full time

Welcome to the Wedgewood Hotel and Spa, a Relais & Châteaux property

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the Relais & Châteaux collection, is an 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus fine-dining restaurant.

Are you ready to elevate your hospitality career?

We are currently recruiting for a self-motivated and dynamic Hotel Manager eager to lead our team of elite hospitality professionals who redefine luxury service and guest experience daily. Join a family owned and operated business that fosters a culture of positivity, growth and communication.

Awards and achievements:

  • TripAdvisor 2024 Travelers' Choice Best of the Best – #1 Hotel in Canada & #1 Luxury Hotel in Canada
  • Proud Michelin Key holder 2024- Wedgewood Hotel & Spa
  • Michelin Guide Recommended Restaurant 2023 – Bacchus Restaurant & Lounge
  • Condé Nast Traveller Readers Choice Awards – 10 Best Hotel in Canada 2023

Key Responsibilities

Luxury Guest Experience: Uphold the highest standards of personalized service, ensuring every guest experience is memorable and reflective of Relais & Chateaux's values and the five diamond standards. Must have expert knowledge of the luxury market to ensure hotel is meeting global expectations.

Upholding Wedgewood Values: The Wedgewood ensures our guests come first. Our values are making lasting memories, ensuring exceptional service and a sense of pride in what we do. The successful candidate will embody these values. The Hotel manager should lead and motivate the staff to make personalized experiences for our guests, ensure all service from dish presentation in Bacchus to check-in at the Front Desk is exemplary. These should all be reflected with an underlying sense of pride.

Strategic Leadership: Develop and implement strategies to enhance the hotel's reputation, revenue, and operational efficiency.

Departmental Overview: Lead the Executive team to success with a participative leadership style: be readily available to communicate with each member, coordinate the operation of each department and assist in identifying problems and solutions. Guide the leadership team in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.

Team Development: Recruit, mentor, and lead the next generation of hospitality leaders to succeed. Utilize inspirational leadership to create a sense of loyalty to the hotel in order to reduce turnover and increase morale.

Operational Management: Oversee all aspects of hotel operations, including rooms, food and beverage, spa, and events, ensuring seamless daily operations.

Financial Oversight: Target driven-individual with a background in revenue management, strong ability in enhancing sales. Oversee the overall strategy, performance and profitability of the property. Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.

Brand Representation: Serve as the face of the hotel, engaging with the local community, industry partners, and key stakeholders to strengthen the hotel's market position.

Employee Relations: Be visible and available to all personnel in accordance with the Company's open-door policy. High level of legal knowledge in line with BC legislation, previous experience working with unions is an asset.

The ideal candidate for the Hotel Manager position should possess the following qualifications:

  • Minimum of 5 years of experience in luxury hotel or resort management, preferably including experience in a family-owned business environment.
  • Comprehensive knowledge of the Vancouver luxury hospitality market and industry trends.
  • Proven track record in financial management, including budget preparation, revenue optimization, and cost control.
  • Exceptional interpersonal skills with a demonstrated ability to build and maintain strong relationships with guests, staff, and stakeholders.
  • Commitment to delivering personalized, high-standard guest experiences in line with luxury hospitality expectations.
  • Experience with globally recognized luxury hospitality brands is highly desirable.
  • Proficiency in developing and managing annual operating budgets for luxury properties.
  • Strong accounting skills, with a focus on profit margin improvement and expenditure control.
  • Ability to lead and motivate a team of hospitality professionals in a high-end environment.
  • Excellent problem-solving skills and adaptability to meet the demands of a dynamic luxury hotel setting.

Benefits:

  • A competitive salary and performance-based incentives
  • Comprehensive benefits package (Extended Healthcare, Vision & Dental)
  • Opportunity to lead one of Vancouver's premier luxury boutique hotels.
  • Access to ongoing professional development and growth within an exclusive luxury network.
  • Social Events with the hotel & within the hospitality industry in Vancouver.

Qualified candidates who meet these requirements are encouraged to apply for this exceptional opportunity to lead our esteemed Wedgewood Hotel & Spa team.

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