Hotel Operations Manager

5 days ago


Vancouver, British Columbia, Canada Sun Peaks Grand Hotel Full time

Company Overview

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Sun Peaks Grand Hotel and Conference Centre is a leading resort destination in Canada, renowned for its exceptional service and stunning mountain scenery. As a passionate team player, you will be part of an organization that values guest satisfaction and employee growth.

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Job Summary

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We are seeking a highly motivated Front Office Supervisor to lead our front desk team and ensure seamless operations. In this role, you will manage daily tasks, supervise staff, and provide exceptional guest experiences.

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Responsibilities

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  • Manage daily front office operations, including check-ins, check-outs, and guest requests">
  • Supervise and train front desk staff to ensure high standards of service">
  • Resolve guest complaints and concerns in a professional manner">
  • Collaborate with other departments to ensure seamless guest experiences">
  • Develop and implement strategies to improve front office efficiency and guest satisfaction">
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Requirements

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To succeed in this role, you will need:

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  • A minimum of 1 year of front desk experience, preferably in a supervisory role">
  • Excellent communication and problem-solving skills">
  • Ability to work in a fast-paced environment and adapt to changing situations">
  • Post-secondary education in hospitality or a related field">
  • Proficiency in computer systems, including Microsoft Office and Opera">
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Benefits

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As a valued member of our team, you will enjoy:

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  • A competitive hourly rate of $23.58">
  • An opportunity to work in a dynamic and growing industry">
  • Professional development opportunities to enhance your skills and career">
  • A comprehensive benefits package, including health spending account and employee assistance program">
  • Dining and retail discounts within our hotel and resort-owned outlets">
  • Friends and family rates at the Sun Peaks Grand Hotel">
  • Eligibility for our 'Pay for Performance' incentive bonus program">
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What We Offer

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At Sun Peaks Grand Hotel and Conference Centre, we are committed to creating a positive and inclusive work environment. We value diversity, teamwork, and continuous learning. If you are a dedicated and passionate individual who shares our values, we encourage you to apply for this exciting opportunity.

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Equal Opportunity Employer

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Sun Peaks Grand Hotel and Conference Centre is an equal opportunity employer, committed to building a diverse and inclusive culture. We welcome applications from all qualified individuals.


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