Cloud Operations Lead

6 months ago

Calgary, Canada Quorum Software Full time

**Cloud Operations Lead**

**Location: Bogota, Colombia**

**Model of Work: Hybrid**

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Overview**

Energy Components Global Solutions is a product suite developed by Quorum for the Oil and Gas industry. It monitors business processes for the production, transport and sales of oil and gas, and facilitates collaboration between license holders in oil fields around the world.

Quorum also offers Industry standard for oil companies’ operations of personal transport, logistics and safety.

**Responsibilities**:

- Lead technical L2 team for break-fix /cloud operation
- Ensure incident response plans are executed per operations procedures
- Coordinate and lead incident response teams to minimize downtime and impact on operations
- Implement and manage cloud monitoring tools to proactively identify and address potential issues
- Drive continuous improvements initiatives break-fix / cloud operation team
- Maintain detailed documentation of operational procedures, incident reports, and other relevant documentation.
- Ensure that documentation is up-to-date and accessible to the team.
- Integrate cloud operations with broader ITSM processes for efficient service delivery.
- Address and prioritize issues based on their impact on users and critical business functions.
- Ensure team provides timely and accurate support on a daily basis and ensure that all individual and team KPIs are met; alert any risks which would make it impossible to meet those KPIs
- Collaborate with the Cloud Managers of product lines to streamline escalations between teams and regularly monitor the health of the escalations
- Provide customer feedback to key stakeholders, and ensure feedback is communicated to the team
- Recruit and train new team members and monitor the performance of new hires during the onboarding period
- Work with manager to Ensure that the professional development needs of the team are being met and that employees are happy and fulfilled
- Maintain first-hand process knowledge and create knowledge repositories.
- Manage shift schedules to maintain 24/7 coverage.
- And other duties as assigned.

**Skills**
- Certifications related to AWS,Azure and ITIL frameworks a plus.
- Overall 8-10 years of relevant experience
- Technical experience in managing public and private cloud platforms.
- Background in operations including managing multi-clouds, infrastructure, It Services
- Proven experience in leading incident response teams, managing critical incidents, and ensuring timely resolution to minimize downtime
- A track record of actively seeking and implementing improvements in cloud operations processes and technologies
- Experience with ensuring adherence to SLO for response and resolution of alerts and incidents
- Excellent written and verbal communication skills and customer empathy
- 2+ years of work experience as a team lead or manager in a cloud operation team
- Knowledge of major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and onpremise support
- Strong skills in incident response and management, including the ability to lead teams during critical incidents and coordinate resolution efforts.
- Proficiency in operationalizing and managing alerts to proactively identify and address issues.
- Familiarity with ITIL (Information Technology Infrastructure Library) framework, particularly incident management, problem management, and change management.
- Understanding of cloud security best practices, and compliance standards.
- Effective communication skills to coordinate activities with cross-functional teams, communicate incident status to stakeholders, and liaise with external partners or vendors.
- Strong problem-solving skills to analyse complex issues, identify root causes, and implement effective solutions.
- Leadership skills to manage and motivate teams within the cloud operation team, fostering a collaborative and high-performance work environment.
- Strong documentation skills to maintain records of operational procedures, incident reports, and other relevant documentation.
- Ability to review trends and identify areas of opportunities within rep

  • Cloud Operations Lead

    7 months ago

    Calgary, Canada Quorum Software Full time

    Overview Energy Components Global Solutions is a product suite developed by Quorum for the Oil and Gas industry. It monitors business processes for the production, transport and sales of oil and gas, and facilitates collaboration between license holders in oil fields around the world. Quorum also offers Industry standard for oil companies’...

  • Cloud Operations Specialist

    3 weeks ago

    Calgary, Alberta, Canada AVEVA Full time

    Aveva is a leading global provider of industrial software solutions. Our cutting-edge technology enables thousands of enterprises to deliver essential goods and services safely, efficiently, and sustainably.We are the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency...

  • Cloud Services Lead Developer

    4 weeks ago

    Calgary, Alberta, Canada KBC Global Full time

    Unlock Your Potential in Cloud ComputingAt KBC Global, a leading provider of industrial automation and information systems, we're seeking a skilled Cloud Services Lead Developer to join our team.As a Cloud Services Lead Developer, you'll play a critical role in managing real-time data and cloud applications, with a focus on Microsoft Azure. Your expertise...

  • Quality Assurance Lead

    7 months ago

    Calgary, Canada AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...

  • Cloud Engineering Lead for AWS

    2 weeks ago

    Calgary, Alberta, Canada Altis Technology Full time

    Job Title: Cloud Engineering Lead for AWSAbout Us:Altis Technology is a leading technology firm that empowers businesses to harness the full potential of cloud computing. We are seeking an experienced Cloud Engineering Lead to spearhead our AWS initiatives and drive innovation in cloud infrastructure migration, CI/CD pipeline automation, and...

  • Cloud Data Solutions Architect Lead

    2 weeks ago

    Calgary, Alberta, Canada OpsGuru Full time

    Unlock Your Career Potential in Cloud Data EngineeringWe are seeking an experienced Cloud Data Solutions Architect Lead to join our team at OpsGuru, a global engineering and consulting group. As a key member of our organization, you will be responsible for providing technical expertise and leadership to Data Engineers, ensuring the successful delivery of...

  • Cloud Analyst

    6 months ago

    Calgary, Canada WBM Technologies Full time

    Cloud Analyst Are you passionate about being a part of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and collaboration? Canadian Natural is looking for a Cloud Analyst to join our Information Systems Cloud and Communications team. Reporting to the Lead, Cloud & Communications, you will be...

  • Cloud Infrastructure Architect

    7 days ago

    Calgary, Alberta, Canada Suncor Energy Full time

    Suncor Energy is one of Canada's best companies, offering tremendous future potential for talented individuals to thrive and lead.We have a dynamic work culture that includes a diverse mix of professionals with various skills and expertise.As a Cloud Infrastructure Architect, you will play a pivotal role in designing and deploying cloud infrastructure with a...

  • Cloud and Infrastructure Generalist

    6 months ago

    Calgary, Canada Suncor Energy Full time

    Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise. Are you intrigued by the prospect of working...

  • Technical Risk IT Transformation Lead

    2 weeks ago

    Calgary, Alberta, Canada Luxoft Full time

    Job Overview:Luxoft is seeking a highly skilled Technical Risk IT Transformation Lead to lead the cloud transformation of our existing market and credit risk system.About the Role:The successful candidate will be responsible for developing, deploying, and configuring a Clickhouse backend database, as well as developing applications using modern scalable...

  • Cloud Operations Engineer

    4 days ago

    Calgary, Alberta, Canada Helcim Inc. Full time

    About Helcim Inc.We are a payment system company with a mission to empower small businesses in North America. Our goal is to provide a human-friendly and transparent solution that helps them grow and prosper.The PositionWe are seeking an experienced Cloud Operations Engineer to join our team. The ideal candidate will have extensive experience in DevOps/Site...

  • Cloud DevOps

    7 months ago

    Calgary, Canada Atlantis IT group Full time

    **Cloud DevOps** **Calgary, Onsite **Responsibilities**: - Design, implement, and maintain cloud infrastructure using DevOps practices. - Collaborate with development and operation teams to streamline CI/CD pipeline. **Requirements**: - Proven experience as a Cloud SME or Architect. - Deep understanding of cloud computing technologies and DevOps tools. -...

  • Cloud Solutions Architect

    2 weeks ago

    Calgary, Alberta, Canada KBC Global Full time

    KBC Global, a leading provider of industrial automation and digital solutions, is seeking a skilled Cloud Solutions Architect to join their team.About the JobAs a Cloud Solutions Architect, you will be responsible for designing and implementing cloud-based solutions that meet the needs of KBC's customers. You will work closely with cross-functional teams to...

  • Cloud Solution Architecture Manager

    3 months ago

    Calgary, Canada Microsoft Full time

    The Canadian Microsoft Cloud Solution Architects (CSAs) are the backbone of the customer journey. Enabling our customers to realize their full potential through accelerated adoption and optimized use of the Microsoft Cloud. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to...

  • Cloud and Licensing Solutions Specialist

    2 weeks ago

    Calgary, Alberta, Canada Nutrien Ag Solutions Limited Full time

    About Nutrien Ag Solutions LimitedNutrien is a leading provider of crop inputs and services, making a positive impact on the world. Guided by our culture of care and core values - safety, inclusion, integrity, and results - we aim to raise the expectation of what an agriculture company can be.Our Information Technology team plays a critical role at Nutrien,...

  • AI Cloud Services Director

    2 weeks ago

    Calgary, Alberta, Canada Denvr Dataworks Full time

    About Denvr DataworksWe are a cutting-edge platform for AI services, delivering innovative solutions to companies operating or developing AI technologies. Our team strives to provide exceptional customer experiences, empowering AI innovators and business leaders to achieve valuable outcomes using AI technologies.As a leading provider of AI cloud services, we...

  • Cloud Services Architect

    2 weeks ago

    Calgary, Alberta, Canada Yokogawa Electric Corporation Full time

    About UsYokogawa Electric Corporation is a leading provider of industrial automation, test and measurement, information systems and industrial services. We aim to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc.We are committed to the United Nations...

  • AI Cloud Services Strategist

    2 weeks ago

    Calgary, Alberta, Canada Denvr Dataworks Full time

    About Denvr DataworksWe are a pioneering platform for AI services, dedicated to delivering innovative solutions that empower companies to harness the full potential of Artificial Intelligence. Headquartered in Canada and the USA, our expertise encompasses Denvr Cloud on-demand computing, Inference-as-a-Service, and highly secure Private Cloud AI services...

  • Cloud AI Product Visionary

    2 weeks ago

    Calgary, Alberta, Canada Denvr Dataworks Full time

    About Denvr DataworksDenvr Dataworks is a pioneering platform for AI services, focusing on delivering cutting-edge solutions to companies that develop or operate AI. With headquarters in Canada and the USA, our services include Denvr Cloud on-demand computing for AI, Inference-as-a-Service, and highly secure Denvr Private Cloud AI services for data privacy...

  • AI Cloud Services Leader

    2 weeks ago

    Calgary, Alberta, Canada Denvr Dataworks Full time

    About UsDenvr Dataworks is a cutting-edge platform for AI services, dedicated to delivering innovative solutions to businesses operating in the AI space. With headquarters in Canada and the USA, we provide a range of services including Denvr Cloud on-demand and fully dedicated computing for AI, Inference-as-a-Service, and highly secure Denvr Private Cloud AI...