Customer Contact Specialist

2 months ago

Pickering, Canada Municipal Property Assessment Corporation Full time

Date: Sep 20, 2024- Location: Pickering, ON, CA- Type of Position: Permanent ( Standard Req Only)- Type of Position:
- Number of Positions: 8- Salary Min: $53,755.00- Salary Max:
Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?

**Become a Customer Contact Specialist (8) - Permanent (2) & Temporary Assignment up to 12 Months (6)** **with MPAC**

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day.

**Equity, Diversity, Inclusion and Anti-Racism**

MPAC is committed to Equity, Diversity, Inclusion and Anti-Racism. We are taking important steps towards ensuring that all voices are respected, valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves and are inspired to do their best work.

**What makes you great for this role?**
You are a collaborative, customer focused individual who can be MPAC’s Brand Ambassador and provide exceptional customer service to Ontario Tax Payers and Stakeholders.

**We have**:

- A team of highly skilled, dedicated and collaborative staff
- Leadership that supports you
- An enterprise that embraces change
- A work environment that has flexible work locations (including remote), hours of work and overall employee wellness support

**You have**:

- Completion of secondary education
- At least one year of experience in a customer relations role (e.g., contact centre, guest services, etc.), obtained within the last three years
- Strong listening and problem solving skills with the ability to address unique customer needs through clear and effective communication
- Advanced written and oral communication skills in English
- Conflict resolution skills to de-escalate and offer a resolution path to the customer
- Intermediate knowledge of Microsoft Suite

**Nice to have**:

- General understanding of property assessment terminology, assessment policy and procedures, the Assessment Act, and other related legislation
- Industry experience within the public sector
- Work experience with an inbound contact centre

**What you will do**:

- Inform and educate our customers on Ontario’s Property Taxation system and MPAC’s Self Service options such as AboutMyProperty.ca and PropertyLine
- Be the first point of contact responsible for assisting customer’s and helping them find a resolution to their inquiries
- Interpret and analyze customer requirements to ensure information and services provided meet the customer’s needs
- Use discretion and judgement to go beyond templates, scripts, and flows to service customers efficiently and effectively
- Solve problems in a high pace environment
- Enjoy the benefits of working independently while supported by a network of peers and coaches

**Additional Information**:

- Requisition ID: 2183
- Job Type: Union
- **Closing Date: October 3, 2024**

**Ready to apply?**

MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Please note that MPAC prohibits employees from holding a current/valid real estate license and successful applicants must at least suspend their real estate licenses during their period of employment at MPAC as outlined in our Employee Code of Conduct.

Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.

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