Customer Experience

4 weeks ago

Pickering, Canada Sport Driving Canada Full time

**Join Our Team**

Sport Driving Canada is currently seeking a full-time Customer Experience Staff to join our client’s team at the Porsche Experience Centre Toronto (PEC). We are proud to support Porsche Canada, a leader in the luxury automobile industry known for its innovation and performance. Our commitment is to provide exceptional driving experiences and advance automotive excellence.

As a future member of our team, you will have the unique opportunity to contribute to Porsche Canada’s renowned programs and projects, ensuring a high standard of excellence in their exciting initiatives and operations.

**How to Apply**:
**Position Objective**:
The Porsche Experience Centre (PEC) is a brand immersion destination for automobile enthusiasts. It offers the ability for guests of all ages to take in the heritage of the brand, experience the Porsche lifestyle and the thrill of the drive, allowing Porsche to build connections with people from all walks of life. Guests visit the PEC primarily to engage in driving experiences behind the wheel of a Porsche vehicle on a purpose-built driver development track.

**Primary Responsibilities**:
**Prior to PEC Opening**:

- Collaborate with team members across departments to understand operational workflows and guest service requirements

**Once PEC is Open**:

- Recognize and capitalize on sales opportunities by identifying guest needs and aligning them with PEC offerings
- Upsell or cross-sell additional experiences or services based on guest preferences and interests, enhancing their overall experience
- Support guests with booking driving experiences, events, and facility activities while ensuring seamless service
- Collaborate with departments, including Sales & Marketing, Event Specialists, and the Drive Team, to provide a unified guest experience
- Address escalated customer concerns, ensuring resolution in line with Porsche Excite Standards
- Track and analyze booking trends to provide insights for optimizing sales and customer engagement efforts
- Record guest feedback and contribute to continuous improvement initiatives
- Maintain a deep understanding of Porsche Experience Centre offerings to inform and guide guests effectively

**Qualifications**:
**Education**:
Bachelor’s degree in Business, Communications, or Hospitality preferred

**Experience (Job and Industry)**:

- 5+ years of experience in customer service or call center roles
- Experience in the automotive industry and/or a track environment is preferred but is not a requirement
- Sales experience with the ability to recognize sales opportunities

**Skills**:

- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Strong interpersonal and problem-solving abilities
- Ability to work flexible hours, including weekends and holidays, as required by event schedules
- English required, French preferred, German a plus

**Why Porsche?**

At Porsche, we are driven by our passion for performance and innovation. As a part of our team, you will work with a group of dedicated professionals who share a commitment to excellence. We offer a dynamic work environment, opportunities for growth, and the chance to be a part of an iconic brand.

**Porsche Excite Standards**:

- **Integrity**: We are fair and honest. We operate within our Drift Circle and hold our self and others to the highest ethical standard
- **Relationship**: We anticipate needs and create personalized connections with our customers and each other
- **Excitement**: We go the extra “1%” to create memorable experiences
- **Efficiency**: We are entrepreneurial and run our business as if we own it

**Job Types**: Full-time, Part-time

Pay: $23.00-$26.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 5 years (preferred)
- Call center: 5 years (preferred)
- automotive industry and/or a track environment: 3 years (preferred)
- Sales: 5 years (preferred)
- Event planning: 3 years (preferred)

**Language**:

- English (required)
- German (preferred)
- French (required)
- Spanish (preferred)
- Cantonese (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 2025-01-06

  • Customer Experience

    9 hours ago

    Pickering, Canada Sport Driving Canada Full time

    **Join Our Team!** Sport Driving Canada is currently seeking a full-time Customer Experience Staff to join our client’s team at the Porsche Experience Centre Toronto (PEC). We are proud to support Porsche Canada, a leader in the luxury automobile industry known for its innovation and performance. Our commitment is to provide exceptional driving...

  • Customer Experience Associate

    2 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Experience Associate to join our team at beBee Professionals in Pickering. In this role, you will be responsible for providing exceptional customer service and supporting our food counter operations.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to customer preferences and...

  • Customer Experience Specialist

    3 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service to our customers in Pickering, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to...

  • Customer Experience Manager Pt Nights and Weekends

    1 week ago

    Pickering, Canada Michaels of Canada, ULC. Full time

    Store - TOR-PICKERING, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience...

  • Dining Experience Leader

    2 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $45,000 - $60,000

    beBee Professionals is seeking a Dining Experience Leader to oversee the daily operations of our restaurant in Pickering, Canada.Key Responsibilities:Lead a team of restaurant staff to provide excellent customer service.Develop and implement training programs to enhance employee skills.Monitor food quality and presentation to ensure consistency.Handle...

  • Dining Experience Leader

    3 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $45,000 - $60,000

    Restaurant Supervisor RoleWe are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional customer service at beBee Professionals in Pickering, Canada.Key Responsibilities:Supervise and motivate restaurant staff to deliver high-quality service and maintain a welcoming atmosphere.Collaborate with management to...

  • Customer Service Representative

    7 months ago

    Pickering, Canada BMO Financial Group Full time

    1360 Kingston Rd, Unit 15 Pickering Ontario,L1V 3B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    7 months ago

    Pickering, Canada BMO Financial Group Full time

    1360 Kingston Rd, Unit 15 Pickering Ontario,L1V 3B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    7 months ago

    Pickering, Canada BMO Financial Group Full time

    726 Kingston Rd, Unit 1 Pickering Ontario,L1V 1A9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    7 months ago

    Pickering, Canada BMO Financial Group Full time

    1360 Kingston Rd, Unit 15 Pickering Ontario,L1V 3B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Pickering is seeking a highly skilled Customer Service Representative to join our team. As a Cashier, you will be responsible for managing customer transactions and providing a positive shopping experience. You will handle cash, credit, and debit payments, assist customers, and maintain a clean and organized checkout area.Key...

  • Customer Service

    6 days ago

    Pickering, Canada The Shandex Group Full time

    **Essential functions of the role**: - Provide exceptional service to all customers and drivers - Manage the entire flow of all customer orders - Building strong relationships with every customer - Maintain a positive, empathetic and professional attitude toward customers and drivers at all times - Respond promptly to all customer inquiries - Process and...

  • Customer Service Representative

    7 months ago

    Pickering, Canada BTNX Inc. Full time

    **Role Overview** As a Customer Service Representative, you will be at the forefront of creating a positive and lasting impression for our customers. This role demands excellent communication skills, a strong problem-solving ability, and a commitment to delivering outstanding customer service. Your dedication to understanding customer needs and providing...

  • Customer Service Representative

    3 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Pickering. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...

  • Patient Experience Coordinator

    6 months ago

    Pickering, Canada BODY WORKS PHYSIOTHERAPY Full time

    You WANT TO HELP PEOPLE GET ETTER - If you are looking or the ty - al medical off - admin job wher - ou are in charge of pushing paperwork, chasing - n insurance payment and havi - to deal with - et people al - ay.*THEN DO - READ FURTHER! * f you DO NOT want the o - rtunity t - ork with peo from an array of health - ls, wellness journeys, and lifestyle...

  • Customer Relations Administrator

    4 days ago

    Pickering, Canada Tribute Communities Full time

    _**Customer Relations Administrator**_ **Location**:Pickering Head Office - **The Company**_ Tribute Communities is an award-winning builder with over 40 years’ experience who has built more than 40,000 homes and condominium suites across the GTA. Tribute has won many awards for our workmanship and dedication to service, but also for our business...

  • Customer Service Representative

    2 weeks ago

    Pickering, Canada Gym Army Full time

    **Job Summary** **Responsibilities** - Oversee daily operations of customer service - Develop and implement customer service policies and procedures to enhance business efficiency. - Analyze customer feedback and service metrics to identify areas for improvement. - Communicate with customers to resolve issues, negotiate solutions, and ensure satisfaction. -...

  • Customer Service Associate

    2 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    As a Customer Service Associate at beBee Professionals, you will play a vital role in ensuring exceptional customer experiences. Key responsibilities include greeting and assisting customers, maintaining product knowledge, and processing transactions.Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and...

  • Customer Service Representative

    3 months ago

    Pickering, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Food Counter Attendant RoleWe are seeking a skilled Food Counter Attendant to provide exceptional customer service and ensure a seamless dining experience for our guests at beBee Professionals in Pickering.Key Responsibilities:Customer Service: Greet customers, take orders efficiently, and respond to their needs in a timely and professional manner.Food...

  • Customer Relations Administrator

    6 days ago

    Pickering, Canada Tribute Communities Full time

    **_Customer Relations Administrator _** **Location**:Pickering Head Office **_The Company _** Tribute Communities is an award-winning builder with over 35 years’ experience who has built more than 30,000 homes and condominium suites across the GTA. Tribute has won many awards for our workmanship and dedication to service, but also for our business...