Air & Ocean Specialist, Intermediate

3 months ago

St Thomas, Canada Buckland Full time

Who we are
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
The Role
This position is responsible to coordinate the handling of documentation and advances for clearance, delivery of freight after clearance, and monitoring and control all entry/entry summary preparation to ensure shipments are entered in accordance with the Canada Customs Act.
Key Responsibilities
- To provide the highest level of customer service to clients, vendors, and service providers.
- Complete more complex customs entries with mínimal guidance.
- Complete high volume of entries as defined by performance benchmarking
- Resolves issues that arise with Customs clearance (reject notices, eManifest errors, paper packages, RMD Corrections) with mínimal guidance.
- Ability to accurately complete final Invoicing of customs entries to CBSA within the allotted timeframe.
- Review accuracy of entries complete by other team members as required.
- Handles queries in a prompt, efficient and professional manner.
- Clears and trace shipments through to delivery.
- Request payment, original documents, and send delivery instructions as required.
- Reports issues to Team Leader or Supervisor.
- Supports fellow team members and Team Leader with tasks as needed/required.
- Nurture client relationships to ensure repeat business.

Required Qualifications and Experience
- High school diploma or equivalent.
- Minimum two years of relevant work experience.
- Intermediate MS Office experience.
- Strong verbal and written communication skills.
- Strong attention to detail and ability to handle multiple tasks.
- Excellent problem solving and decision-making skills.

Want to apply? Get in touch today
Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.
Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position.

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