Bilingual Customer Service Specialist

2 days ago

Burlington, Canada EATON Full time

**Eaton’s Electrical Sector is currently seeking a Bilingual Customer Success Specialist to join our team. This position is based at our Burlington, ON or Lachine, QC office.**

**Position Overview**:
Responsible for providing bilingual support to Eaton customers, distributors, end users, potential future customers and Field Sales with technical support and product, delivery, pricing, claims/returns and program information. The incumbent will also manage customer orders, including order entry and order changes, and will expedite orders and shipments with operations.

**In this function you will**:

- Serve as a key point contact for all product related activities that are handled through the EatonCare Customer Service Centre (pre-order/present-order/post-order)
- Provide telephone support for order entry, order expedites, special shipments as well as any other inquiries related to shelf-good products
- Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules
- Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information
- Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with supply chain to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
- Manage orders in an environment within a fast-paced and changing environment across multiple business systems
- Provide cross-functional support to our logistics and supply chain department as well as warehouses across Canada
- Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations
- Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses)
- Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

**Qualifications**:
**Required (Basic) Qualifications**:

- University degree or college diploma from an accredited institution
- Bilingual in English / French - will be required to communicate fluently in French with the customers and sales and English with all other supporting functions
- Minimum 1 year of customer facing/ customer service support experience
- Must be legally eligible to work in Canada without company sponsorship now and in the future
- No relocation provided

**Preferred qualifications**:

- Knowledge of Global Vista, Oracle / Sterling platform
- Working knowledge of BidManager software
- Knowledge of electrical and mechanical components and systems

**Position Criteria**:

- Ability to multitask and work in a fast-paced environment
- Effective time management and strong analytical skills
- Excellent interpersonal skills (verbal and written communication). Communicate with administrative, operations and supervisory staff as required
- Proficient in creative problem solving, conflict resolution and managing priorities

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.
- Flexible work options to help balance work/life demands (at participating Eaton sites)
- Healthcare/retirement savings programs
- Competitive compensation packages to reward skills and performance
- Tuition assistance or financial help for ongoing learning and development
- Health, Dental, Vision & Wellness programs
- Donation matching (U.S., Canada, Puerto Rico)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

LI-CH1

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - mo

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