Support Assistant B

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 45613

**Job Category**:Administrative

**Division & Section**:Toronto Water, TW Customer & Technical Support

**Work Location**:275 Merton St.

**Job Type & Duration**:Permanent, Full-time

**Hourly Rate**:$33.34 - $36.55

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**:L79 Full-time

**Number of Positions Open**: 1

**Posting Period**: 09-APR-2024 to 23-APR-2024

**Major Responsibilities**:

- Performs varied administrative tasks involving the preparation of correspondence, research, reconciliation of data and assistance with all aspects related to the administration of service programs.
- Prepares manuals, reports, statistical letters, memoranda, minutes and other documents in accordance with City standards. Applies and checks layout and formatting guidelines; proof reads own and other's material.
- Coordinates and maintains records/retrieval system or various records/databases using computerized management systems. Develops and updates mailing lists, manual and computerized filing systems and inventory systems.
- Maintains office supply inventories, liaises with internal/external vendors and suppliers.
- Coordinates meetings, events and schedules. Takes/transcribes meeting minutes.
- Prepares/processes documents and handles issues of a confidential/sensitive nature with appropriate discretion.
- Responsible for tracking and reporting attendance and vacation request for the unit.
- Performs research on internet and intranet (e.g. 311 Knowledge Base, Toronto Water website) as required to respond to customer inquires.
- Receive and pay out cash and cheques, controls, monitor and balances petty cash, prepare bank deposits, withdrawals, reconciliations and process/check financial payments.

**Key Qualifications**:

- Considerable experience in providing customer service to various stakeholders including residential and commercial customers.
- Considerable clerical/administrative experience performing tasks such as records management, reconciling financial records, preparing correspondence and handling customer inquiries in person, by telephone and in writing.
- Considerable experience creating and formatting documents, reports, charts, spreadsheets and presentations.
- Experience with taking and transcribing minutes.

**You must also have**:

- Ability to utilize other software packages relevant to supporting the division’s core requirements and able to utilize internet to research effectively.
- Excellent communication skills, both orally and in writing and ability to compose detailed correspondence, letters and memos.
- Excellent interpersonal skills with the ability to meet with and deal effectively with all levels of staff, contractors, consultants and the public tactfully and courteously.
- Good organizational, analytical, problem solving and multi-tasking skills with the ability to set priorities in a fast paced environment to meet tight, sometimes conflicting, deadlines.
- Ability to exercise independent judgement and discretion in dealing with confidential operational matters.
- Ability to perform detailed, complex calculations.
- Ability to plan and organize appointments, meetings, interviews, conferences etc.
- Experience in fast paced, highly demanding customer service environment (Council members, officials, staff and public).
- Work effectively with employees in team oriented environment.
- Speed and accuracy in data entry functions.
- Problem solving and decision making skills with ability to handle/resolve difficult situations in a professional manner.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

**Accommodation

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