Field Operations Support Assistant

2 weeks ago

Toronto ON, Canada Service Corporation International Full time

All current associates must apply through "My Career" on your Workday Homepage

Consider the possibilities of joining a Great Place to Work

Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations.

JOB RESPONSIBILITIES

Funeral Director

Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs.

Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits.

Executes funeral services contracts and documents in accordance with provincial and federal laws.

Through community and non-profit involvement, retains heritage, increases good will, and indirectly increases market share.

Additional responsibilities associated with Funeral documents, arrangements, services, and post family care.

Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals.

Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.

Understand industry finances, how daily activities affects financial outcomes. May approve expenditures and invoices including overtime.

Operations

Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation.

Identify barriers, encourage ideas, and recommend improvements.

Assure the location’s operating practices comply with applicable federal & provincial regulations and Company policies.

Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals.

In absence of the Location Manager, full fill appropriate daily responsibilities and decision-making.

Additional responsibilities as requested or assigned.

People Development

Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.

Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibilities for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps.

Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.

Postal Code: M2M 4K4

Category (Portal Searching): Operations

Job Location: CA-ON - Toronto

Job Profile ID: OP3504

Time Type: Full time

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