Application Support Specialist

2 weeks ago

Halifax, Canada Halifax Port Authority Full time

The Port of Halifax is about making connections between people, commerce and opportunity. We take a leadership role in developing business for the Port of Halifax in collaboration with our partners and we responsibly manage Port of Halifax assets.

The Port of Halifax is Canada’s Ultra Atlantic Gateway, connecting to more than 150 countries. In 2021, the total impact of the Port of Halifax on the Province of Nova Scotia was $4.37 billion in economic output with the direct portion being $2.72 billion. This level of activity generated direct and spin-off positive impacts of $2.22 billion in GDP, $1.42 billion in labour income and over 22,400 jobs. Offering a natural, deep harbour and big ship infrastructure, Halifax can accommodate large volumes of containerized cargo, bulk cargo and project cargo. Collaborating and working with strong partners and stakeholders, the Port community in Halifax continues to deliver excellence.

**HPA Guiding Principles**
- Everyone at Halifax Port Authority is expected to carry out their work in a manner consistent with our guiding principles:

- Be One Port City
- Collaborative & Engaged
- Future Focused
- Sustainable
- Trusted Partner

We believe that when everyone works in this way, we can achieve our mission and vision and can deliver value to our customers, our community and our team.

At this time, the
**Halifax Port Authority (“HPA”)** requires a

**Application Support Specialist**

**This position reports to the Manager, IT Support Services.**

This position requires strong computer literacy and proficiency in Microsoft Office 365, in addition to working knowledge of business systems, SharePoint, Power Automate and Dynamics 365Knowledge of the principles of providing customer satisfaction in high pressure environments, with reasonable knowledge of project management processes (agile methodology) considered a plus.

Must have strong communication skills with the ability to listen, understand and adjust to different communication styles, and being able to explain complex ideas to people with limited IT and systems knowledge.

Must have the ability to work well with others in an integrated team environment. Good organizational skills to gather, document and assess business requirements, and the ability to effectively multi-task.

**Accountabilities**

SharePoint and additional Office 365 cloud app administration.

Creates user documentation and delivers end user training and provides end user support.

Collaborates with users and business process workflows to help identify process improvements.

**Other**

Complies with HPA’s Occupational Health and Safety Policy (HR-354-4) and all Occupational Health and Safety regulations as outlined by the Canada Labour Code. Demonstrates a commitment to promoting a safety culture while ensuring all safety procedures, policies, and best practices are followed.

Complies with HPA’s Environmental Policy and demonstrates knowledge and adherence to the Environmental Management System (EMS), including associated programs and procedures applicable to daily tasks. Detailed roles and responsibilities are included in the EMS Core Manual.

**NOTE**: These are only the basic and primary duties; related and allied duties may be assigned from time to time as may become necessary to the operation of the Authority.

The salary range for this role is $59,796 to $71,189.
- _._

For any questions, please contact:
Human Resources
- Halifax Port Authority

Applications should be received no later than
**Thursday, April 27, 2023.**:

- _We thank all applicants and ensure that all inquiries will be treated confidentially; however, only those considered for an interview will be contacted.

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