IT Support Specialist

3 weeks ago

Halifax, Canada APSEA Full time

**Competition #**: 2023-02

**Location**: Nova Scotia, Canada

**City**: Halifax **(This is an in-person role, not remote)**

**Job Type**: Full Time, Permanent

**Salary**: In accordance with the APSEA/NSGEU Collective Agreement

**Application Deadline: January 14, 2023**

**Anticipated Start Date**: As soon as possible

**Who We Are**

Atlantic Provinces Special Educational Authority (APSEA) is an interprovincial cooperative agency established in 1975 by joint agreement among the Ministers of Education of New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island.

APSEA provides educational services, programs, and opportunities for children and youth who are Deaf, hard of hearing, blind, or visually impaired who reside in Atlantic Canada. Our employees support learners to reach their highest potential for an independent, self-sufficient, and fulfilling life.

**What We Offer**

APSEA offers meaningful opportunities to help make a difference in the lives of children, youth, and their families. We are committed to fostering a culture that is inspiring, supportive, and inclusive.

In joining APSEA's team, you would receive:

- Access to a Pension Plan
- Access to Comprehensive Health and Dental benefits
- Paid vacation
- Professional learning opportunities

**Position Details**

Reporting to the Manager of IT, the IT Support Specialist is responsible for maintaining functionality and security of hardware and software/apps on computers, mobile devices, assistive technology equipment, printers, and other network equipment used by APSEA employees and learners on APSEA’s case load.
- Diversity, Equity, and Inclusion are among APSEA’s guiding principles. Moreover, diversity within APSEA is a strength that must be cultivated. It is the responsibility of every APSEA employee to foster a culture that embraces and promotes diversity._

**Requirements and Work Experience You Bring**:

- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent combination of relevant education and experience.
- Minimum of three (3) years of experience working in an IT support role.
- Ability to translate difficult technical concepts to non-technical employees.
- Demonstrated experience with various operating systems including Windows, iOS and Android software and all associated devices.
- Skilled in the management and configuration of networking devices, switches, and printers.
- Knowledgeable in terminating network cabling as well as installing and maintaining wiring racks.
- General knowledge of designing technology and assisting with troubleshooting for audio/video equipment (i.e., virtual classrooms).
- Knowledgeable of on prem. hybrid configurations.
- Advanced knowledge of desktop, laptop, and tablet repair methodologies.
- Ability to lift 30-50 pounds with assistance.
- Strong work ethic and positive team attitude.
- Excellent communication and interpersonal skills.
- Continuously learning new technologies in a dynamic IT environment.
- Occasional travel may be required, access to a reliable mode of transportation is preferred.
- CompTIA A+, Network+, Security+ or related certifications an asset.
- ITIL Foundations Certificate an asset.
- Experience or knowledge of WCAG 2.0 and WCAG 2.1 accessibility standards would be an asset.
- Experience working with current assistive technology software and devices in the areas of computer access for blind/low-vision, and Deaf/hard of hearing, considered an asset.

**Offer of employment is conditional upon the successful completion of all applicable background checks and confirmation of credentials.**

**Salary**: $59,288.00-$72,013.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Application deadline: 2023-01-14

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