Sales Support Associate

1 week ago

Acton, Canada Superior Glove Works Ltd. Full time

Would you like an opportunity to contribute new ideas, where new perspectives are welcomed? How would you like to become a part of an innovative, family oriented and fast-growing organization? Then please read on

**Who we are**:
Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble beginnings to a global contender.

**Who we are looking for**:
Do you put people first? Are you passionate about finding talent that aligns with organizational goals and culture? Are you innovative? Passionate about safety? Adaptable? Like to have fun? You could be part of the Superior Glove Works team

We are currently recruiting for a **_Sales Support Associate_** to work in its Global Headquarters located in Acton, ON, Canada. This role is currently a hybrid opportunity.

**Job/Position Summary**:
Reporting to the Manager, Sales Enablement and Operations, the Sales Support Associate is responsible for providing sales administration support directly to dedicated group of Territory Managers. The Sales Support Associate is accountable for supporting territory manager in all functions pertaining to sales and the sales process. The SSA identifies and helps resolve issues with orders. This individual is highly organized, detail oriented and analytical with superior problem-solving skills.

**Responsibilities**:

- Provide administrative support for Territory Managers in activities such as, validating product information, forecasting, training, tracking purchase orders (POs) and/or samples/orders, logo orders, made to order, performing stock checks.
- The SSA also provides Salesforce support for Territory Managers.
- Act as support for customers/distributors in qualifying, providing information and creating new accounts.
- Responsible for troubleshooting and problem solving.
- Documenting new processes as required
- Generating and reviewing sales and/or inventory reports to better support the customer and to understand the environment.
- Other duties as assigned.

**Qualifications & Requirements**:

- Familiar with CRM and ERP systems
- Minimum two (2) years’ experience in Customer Service / Call Centre support
- Intermediate level of proficiency with MS Excel
- Strong attention to detail with accurate data entry skills.
- Excellent communication skills - both verbal and written.
- Effective time management skills.
- Team player, but also self-driven with a proven skill to build strong working relationships across all levels of the organization.
- Good analytical and problem-solving.
- Strong sense of urgency with the ability to handle multiple priorities simultaneously.
- Motivated individual who always thinks in a positive proactive manner with a focus on continuous improvement.
- Follow and adhere to company’s policies and procedures.

**Why work for us?**

When you work at Superior Glove, you are part of the family

Some of the benefits/perks include:

- Listed as one of Canada’s Best Managed Companies, past 10 consecutive years.
- 2020 and 2021 awarded SME, part of the top 100 employers in Canada
- 2021 Excellence Award as one of Canada’s Safest Manufacturing Employers
- Equivalent of three weeks’ vacation per calendar year to start for all permanent, full-time team members PLUS two paid days off on Christmas Eve and New Year’s Eve
- Health, Dental, Vision, Extended Benefits, Group RRSP Plan, Health Savings account, etc.
- Join our online company Recognition Program, gain access to fantastic rewards, including team member referral program
- Access to our on-site fitness lessons, equipment, “Grab and Go” bikes and more
- As part of the “family” you can join in on our community involvement, staff lunch adventures, annual barbeques and company events

And much more

We are a family owned and operated company meeting international standards by “Improving Occupational Hand Protection through Innovation”.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flextime
- Life insurance
- On-site gym
- On-site parking
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Acton, ON L7J 1S1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

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