Sales Support Associate

3 weeks ago

Acton, Canada Superior Glove Full time

Would you like an opportunity to contribute new ideas, where new perspectives are welcomed? How would you like to become a part of an innovative, family-oriented, and fast-growing organization? Then please read on
- ** Who we are**:
Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble beginnings to a global contender.

**Who we are looking for**:
Do you put people first? Are you passionate about finding talent that aligns with organizational goals and culture? Are you innovative? Passionate about safety? Adaptable? Like to have fun? You could be part of the Superior Glove Works team

We are currently recruiting for a **Sales Support Associate **to work in its Global Headquarters located in Acton, ON, Canada.

**Job/Position Summary**:
Reporting to the Sales Support Team Leader, the Sales Support Associate is responsible for providing sales administration support directly to a dedicated group of Territory Managers. The** Sales Support Associate **is accountable for supporting territory managers in all functions pertaining to sales and the sales process. The SSA identifies and helps resolve issues with orders. This individual is highly organized, detail-oriented, and analytical with superior problem-solving skills.

**Responsibilities**:

- Provide administrative support for territory managers in activities such as validating product information, forecasting, training, tracking purchase orders (POs) and/or samples/orders, logo orders, made-to-order, and performing stock checks.
- Work with marketing and territory manager/distributor to ensure product assets and materials are accurate and in place (images and descriptions on websites, presentations, flyers etc.)
- Work with all internal departments and follow up on resolution of escalated issues to communicate back to Territory Managers
- Generating and reviewing sales (Power BI) and/or inventory reports to better support the customer and to understand the environment
- Run regular reports to monitor stock / inventory for large accounts
- Provide Salesforce and Power BI reporting support, assisting territory managers with entries and SOPs
- Pre-qualify new distributor accounts for Territory Manager to review & follow up
- Act as support for customers/distributors in qualifying, providing information, and creating new accounts.
- Respond to sample requests from active customers as needed
- Assist with set up of new distributor accounts by providing information to Finance
- Escalate Projects: Prototypes and production of new gloves for end users and coordinate sample requests for customers as needed by Territory Managers
- Respond to incoming inquiries transferred from Customer Service for assigned territory
- Document new processes as required
- Other duties as assigned.

**Qualifications & Requirements**:

- Familiar with CRM and ERP systems
- Minimum two (2) years experience in Administration / three (3) years experience Customer Service / Call Centre support
- Intermediate level of proficiency with MS Suite (MS Excel, Word, Outlook, PowerPoint)
- Intermediate knowledge of CRM (Salesforce) and related sales activities.
- Strong attention to detail with accurate data entry skills
- Excellent communication skills - both verbal and written
- Highly organized with Excellent project management skills
- Effective time management skills
- Team player, but also self-driven with a proven skill to build strong working relationships across all levels of the organization
- Good analytical and problem-solving
- Strong sense of urgency with the ability to handle multiple priorities simultaneously
- Motivated individual who always thinks in a positive proactive manner with a focus on continuous improvement
- Follow and adhere to the company’s policies and procedures

**Why work for us?**

When you work at Superior Glove, you are part of the family

Some of the benefits/perks include:

- Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Achievers 50 Most Engaged Workplaces, Canada’s Excellence Business Award, and more
- Enjoy our Recognition Program to gain access to fantastic rewards
- Access to our on-site fitness lessons, equipment, “Grab and Go” bikes, and more
- Take part in community and company events, staff lunch adventures, and annual barbeques

We are a family-owned and operated company meeting international standards by **“Improving Occupational Hand Protection through Innovation”

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