Bilingual Customer Service Representative

6 days ago


London, Canada Equipco Ltd. Full time

We are searching for a Bilingual Inside Sales Representative to join our team

**Key Responsibilities**
- Deliver exceptional customer service to both existing and new customers
- Respond to customer inquiries in a timely manner
- Provide quotations and budget pricing
- Confirm product availability and lead times
- Order entry and submission
- Manage local parts inventory
- Light warehouse duties

**Requirements**:

- Must be bilingual speaking, English and French
- Minimum 2 years’ experience in a customer service or inside sales role
- Proficiency in Microsoft Office 365; Word, Excel, PowerPoint, SharePoint, and Teams
- Experience working with IS Quotes, Salesforce, and/or Sage Accounting is an asset, but not required
- Detailed understanding of Plumbing/Heating/HVAC industry is an asset, but not required
- Excellent written and verbal communication skills
- Strong attention to detail, organizational, and multi-tasking skills
- Able to maintain a positive attitude and calm demeanor, especially under pressure
- Comfortable with operating a forklift, certification training provided if necessary

**Benefits**
- Dental care
- Extended health care
- Life insurance

Pay: $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you have any experience in plumbing, heating, and/or refrigeration?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)
- Plumbing and HVAC/R: 2 years (preferred)
- Inside Sales: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2025-03-03



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