Customer Success Manager
4 weeks ago
SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The ultimate goal is to become a true partner and advocate for your customers within SysAid. At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.What you will do:Be a trusted advisor and partnership manager for SysAid’s largest enterprise customers - their focal pointManage the renewal cycle and contract processing to ensure no service disruptions.Regularly meet with customers to drive and maximize the utilization of the product. Identify growth opportunities within the account by building a wide network within the customer’s domain Conduct account health checks and analysis to assess risk potentialPrepare and present Quarterly and Executive Business ReviewsCreate value for customers by building strategic partnerships and identifying success criteriaCollaborate with multiple departments to drive success for your customer - Serve as the escalation point for your customers on bug requests and new feature requests - work with operational departments to prioritize, and set the customers' expectationQualifications:5+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry Bachelor Degree Experience managing a million-dollar book of business with a record of successful forecasting and quota attainmentExceptional communication and discovery skills and strong business acumenA go-getter mentality - thrive in a multitasking environment
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...
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Customer Success Manager
6 days ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
1 week ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
1 week ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
1 week ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. At...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...
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Customer Success Manager
4 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. At...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
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Customer Success Manager
1 week ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.With over 4,000 clients across 140 countries and a daily impact on over 9 million...
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Customer Success Manager
1 week ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.With over 4,000 clients across 140 countries and a daily impact on over 9 million...
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Customer Success Manager
2 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.With over 4,000 clients across 140 countries and a daily impact on over 9 million...
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Customer Success Manager
2 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.With over 4,000 clients across 140 countries and a daily impact on over 9 million...
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Customer Success Manager
1 week ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
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Customer Success Manager
1 week ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
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Customer Success Manager
2 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
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Customer Success Manager
2 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
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Customer Success Manager
2 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
