Property Coordinator

3 weeks ago

Oakville, Canada Support House Full time

**Property Coordinator**
- About Us _

Support House is a not-for-profit agency that takes a values-driven approach to provide our community with:

- Person-directed supports that put people first.
- Connection and engagement through conversation so we can be reflexive and responsive.
- A culture that inspires health and wellness.

**Support Coordination**: We provide a menu of supports that responds to the needs of youth aged 16-24 and adults who experience mental and/or substance use issues in Halton. We offer support coordination, housing, peer support, harm reduction, navigation, and distress/crisis support.

**Housing**: We offer a full range of supportive housing options for those with mental health and/or substance use issues - from highly-intensive, staff-supported residences to community supports through rent subsidies with private landlords. The staff team supports multiple needs and works to strengthen essential life skills. Staff also assist in connecting with additional supports in the community such as interdisciplinary health teams. We support individuals to transition to more independent housing.

**Peer Support**: The Centre for Innovation in Peer Support provides community and system capacity support through offering accessible peer services and enhancing peer service capacity through training and mentorship for peers and peer supervisors.

We facilitate, coordinate and meet multiple needs with agency and system partners within a budget envelope of over $5M.
- Diversity, Equity and Inclusion _

**The main purpose of this position**
The Property Coordinator will have the main responsibility of coordinating the day-to-day management of Support House’s owned and leased properties.

**Responsibilities**
- Lead the set up and development of the Agency’s congregate living properties, including policies, procedure, and infrastructure
- Assist in the hiring of the Property Management Team (including 3rd Party Vendors) and provide appropriate mentoring, training, and supervision
- Oversee Property Manager(s) in the Agency, including providing support and direction to the team and their associated staff (including 3rd Party Vendors)
- Negotiate or oversee the negotiation of all property related leases and vendor contracts including leases, insurance, maintenance contracts, furniture and equipment contracts
- Oversee and execute leasing strategies to ensure property achieves desired leasing level and retention rates
- Work in collaboration with community supports to continually monitor and improve resident experience and services, including delivering letters and notices to residents
- Ensure that all physical aspects of the properties are maintained in a safe and attractive condition and systems are fully functional at all times (including move-in/move-out of clients) o Building & asset management strategies o Health & safety
- Oversee building and premises maintenance o Prepare, present, and execute property maintenance program and ensure proper and efficient solution o Scheduling of contractors and staff for the turnover of vacant suites o Oversee contractors of fire and life safety systems to ensure required maintenance and repairs completed properly o Travel to properties within portfolio to perform minor emergency maintenance/repair duties i.e. electrical, mechanical, plumbing etc.; inspect quality of service delivery and ensure timely responses to resident requests o Assist with receiving, ordering and storing supplies o Responding to maintenance requests and service calls
- Develop and maintain operations guide and procedures with respect to position and operating protocols
- Oversee, establish, review and renew major vendor contracts, service contracts, insurance Contracts from a liability & financial perspective
- Ensuring rents are collected on a timely basis
- Prepare and present property budget
- Manage coding and approval of invoices accordingly to budget guidelines
- Present and execute operating plans
- Ensure the property is maintained to the highest safety standards
- Attend staff meetings and mandatory training as required
- Perform other duties as assigned

**Knowledge and skills necessary to be successful in this role**
- College Diploma or three-year Bachelor’s Degree in a related field o Education in trades/building systems such as electrical, plumbing, HVAC, etc.
- Additional professional designation and/or certification is an asset.
- Project Management would be an asset
- 5+ years in non-profit housing management or related business experience (office administration, skilled-trade, handyperson)
- Strong understanding of purpose-built market trends and the Canadian real estate market
- Construction and/or contractor management
- Familiarity with the Residential Tenancies Act
- Knowledge of Rent Geared Income issues and calculations
- Demonstrates an ability to manage operational and financial matters
- Exceptional organizational and time management skills
- Driven by de

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