Enterprise Customer Success Manager
2 months ago
**Company Description** About CyberArk**:
As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best
- in
- class Access and Identity products from CyberArk. The E-CSM works with mid-to-large enterprise customers and is accountable for ensuring these customers adopt and realize the recurring value from CyberArk products, Perpetual or Subscription, on-premises or cloud. Your results will be increased customer satisfaction, value, retention, and expansion of the CyberArk security footprint.
**Responsibilities**:
- Own and drive onboarding, adoption, and advocacy across a portfolio of customers.
- Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives.
- Design and execute a value roadmap for each customer in your portfolio.
- Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer.
- Conduct Quarterly business reviews to ensure successful outcomes from CyberArk solutions.
- Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs.
- Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services.
- Partner with CyberArk Account Team (Account Executives, Security Architects, Sales Engineers, and Training) to find opportunities for new usage of CyberArk across organizational functions, and build contract renewal, upsell, and cross-sell opportunities.
- Define success plans for at-risk customers and execute them in collaboration with functional team.
- Act as the voice of the customer internally to advocate customers’ needs.
- Leverage internal tools, including Gainsight, to archive customer activity and other key data points.
- Identify and communicate areas for improvement in the customer experience including both product and process.
LI-JH1
**Qualifications**
- 5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles.
- Strong consulting and project management skills with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences.
- Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company working with large enterprise customers highly desired.
- Strong knowledge of cloud architecture (AWS, Azure, GCP) as well as on-premises IT landscape
- Solid understanding of concepts and the development of security roles within organizations
- Practical experience with enterprise Directory services (Active Directory, LDAP, Azure etc.) including support and security operations.
- Fundamental technological knowledge of networking environments
- Experience installing and supporting enterprise software on Windows and UNIX platforms.
- Up to 25% travel
**Additional Information**
CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
-
Enterprise Customer Success Manager
6 months ago
Toronto, Canada LumiQ Full time**About the Role**: Reporting to our Team Lead, Enterprise Customer Success, the **Enterprise Customer Success Manager **will be responsible for the adoption, advocacy, retention, and growth of LumiQ customers. The CSM will drive user engagement across the platform and ensure alignment to drive client happiness. **What You'll Be Doing**: - Lead and develop...
-
Enterprise Customer Success Manager
6 days ago
Toronto, Canada Ascend Fundraising Solutions Full time**About Ascend** Ascend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to...
-
Enterprise Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada SAP Full timeAbout the Role:We are seeking an Enterprise Customer Success Manager to join our team at SAP. As a key member of our customer success organization, you will be responsible for driving customer value, business outcomes, and satisfaction for our enterprise customers.Key Responsibilities:Research and share the external view of the customer with the SAP team as...
-
Enterprise Customer Success Manager
6 months ago
Toronto, Canada Udemy Full time**About us**: At Udemy, we're on a mission to transform lives through learning. We're a leading online skills marketplace and learning platform, serving more than 69 million learners and 15,700 organizations globally. Our goal is to provide flexible and effective skill development, empowering individuals and organizations to keep pace with innovation and...
-
Manager, Customer Success
2 weeks ago
Toronto, Canada Yotpo Full timeIf you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers. With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission?...
-
Enterprise Customer Success Manager
4 weeks ago
Toronto, Ontario, Canada Five9 Full timeCustomer Success Role OverviewAs a key member of the Five9 team, the Enterprise Customer Success Manager will be responsible for developing and maintaining strong, long-lasting customer relationships. This role requires a customer-centric focus, strategic thinking, and cross-functional collaboration to ensure customer satisfaction and retention.Key...
-
Enterprise Customer Success Manager
6 months ago
Toronto, Canada Thentia Full time**About **Thentia** Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the...
-
Enterprise Customer Success Manager
5 months ago
Toronto, Canada AlayaCare Full time**About AlayaCare**: At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and...
-
Enterprise Regional Sales Manager
6 months ago
Toronto, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...
-
Enterprise Customer Success Manager
1 month ago
Toronto, Ontario, Canada SAP Full timeUnlock Customer Success with SAPAt SAP, we're seeking an Enterprise Customer Success Manager to drive customer value, business outcomes, and satisfaction. As a key member of our team, you'll research and share the external view of the customer with our SAP team, influencing and persuading customer and internal stakeholders around key customer success best...
-
Customer Success Manager- Enterprise, Fiix
6 months ago
Toronto, Canada Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Enterprise Customer Success Manager
3 months ago
Toronto, Canada Q4 Full time**About Q4** At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do. **Come grow with...
-
Enterprise Customer Success Lead
4 weeks ago
Toronto, Ontario, Canada Five9 Full timeCustomer Success Role OverviewAs an Enterprise Customer Success Manager at Five9, you will be responsible for developing and maintaining strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients. Your goal will be to ensure customer satisfaction and retention by leveraging knowledge of each customer account...
-
Customer Success Manager Ii, Enterprise
5 months ago
Toronto, Canada Braze Full timeAt Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...
-
Enterprise Customer Success Manager
6 months ago
Toronto, Canada AlayaCare Full time**About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 500+ team members across Canada, US, Australia, and Brazil. We aim to...
-
Enterprise Client Success Manager
2 weeks ago
Toronto, Ontario, Canada Broadridge Full timeAbout the RoleBroadridge is seeking an Enterprise Client Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer outcomes, adoption, and experience. You will work closely with our sales, business development, and product management teams to accelerate usage and relay customer...
-
Enterprise Customer Success Manager Role
3 weeks ago
Greater Toronto Area, Canada Ascend FS Full timeAbout AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...
-
Enterprise Customer Success Manager Role
7 days ago
Greater Toronto Area, Canada Ascend FS Full timeAbout AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...
-
Enterprise Customer Success Manager Role
6 days ago
Greater Toronto Area, Canada Ascend FS Full timeAbout Ascend Ascend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help...
-
Enterprise Customer Success Manager Role
7 days ago
Greater Toronto Area, Canada Ascend FS Full timeAbout AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...