Enterprise Customer Success Manager

6 months ago

Toronto, Canada Udemy Full time

**About us**:
At Udemy, we're on a mission to transform lives through learning. We're a leading online skills marketplace and learning platform, serving more than 69 million learners and 15,700 organizations globally. Our goal is to provide flexible and effective skill development, empowering individuals and organizations to keep pace with innovation and prepare for the future of work.

We believe that talented people are everywhere, but oftentimes, those dream opportunities are hard to come by. That's why we're focused on revolutionizing learning, leveraging the deep expertise of Udemy's 75,000 instructors and the power of our platform, to help individuals sharpen their skills and harness their full potential.

**About you**:
You're an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that's internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You're ready for a challenge and aren't afraid to try new ideas.

**About this role**:
We are looking for an Enterprise Customer Success Manager to partner with our largest customers post-sale to maximize the value our customers achieve with Udemy Business and ensure customer retention, satisfaction, and growth.

**What you'll be doing**:

- Proactively own and manage the success of a portfolio of 20-25 enterprise-level Udemy Business customers
- Develop individual success plans for each customer to ensure Udemy Business adoption, expansion and loyalty across your portfolio of customers
- Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization; create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Udemy Business
- Build and maintain trusted advisor relationships at the executive level
- Partner with Sales and Renewals Management to develop an account strategy for each Enterprise customer to hit retention and upsell targets
- Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.

**What you'll have**:

- **Bilingual (English and French required, as you will be supporting our French Canadian customer base)**:

- 7+ years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts (> $150K ACV)
- Ability to build and nurture trusted relationships; experience working with HR/L&D customers
- Ability to identify, work and close complex deals
- Experience developing strategies to increase the adoption of non-compliance technology solutions
- Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.)
- Experience deploying min > 1K licenses within a large organization
- Successfully managed multi-product solutions

**We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you**:
**Life at Udemy**:
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

- We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
- Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
- Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
- We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?

  • Enterprise Customer Success Manager

    2 months ago

    Toronto, Canada Cyberark Full time

    **Company Description** About CyberArk**: As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best - in - class Access and Identity products from CyberArk. The E-CSM works with...

  • Enterprise Customer Success Manager

    6 months ago

    Toronto, Canada LumiQ Full time

    **About the Role**: Reporting to our Team Lead, Enterprise Customer Success, the **Enterprise Customer Success Manager **will be responsible for the adoption, advocacy, retention, and growth of LumiQ customers. The CSM will drive user engagement across the platform and ensure alignment to drive client happiness. **What You'll Be Doing**: - Lead and develop...

  • Enterprise Customer Success Manager

    6 days ago

    Toronto, Canada Ascend Fundraising Solutions Full time

    **About Ascend** Ascend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to...

  • Enterprise Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada SAP Full time

    About the Role:We are seeking an Enterprise Customer Success Manager to join our team at SAP. As a key member of our customer success organization, you will be responsible for driving customer value, business outcomes, and satisfaction for our enterprise customers.Key Responsibilities:Research and share the external view of the customer with the SAP team as...

  • Manager, Customer Success

    2 weeks ago

    Toronto, Canada Yotpo Full time

    If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers. With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission?...

  • Enterprise Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Five9 Full time

    Customer Success Role OverviewAs a key member of the Five9 team, the Enterprise Customer Success Manager will be responsible for developing and maintaining strong, long-lasting customer relationships. This role requires a customer-centric focus, strategic thinking, and cross-functional collaboration to ensure customer satisfaction and retention.Key...

  • Enterprise Customer Success Manager

    6 months ago

    Toronto, Canada Thentia Full time

    **About **Thentia** Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the...

  • Enterprise Customer Success Manager

    5 months ago

    Toronto, Canada AlayaCare Full time

    **About AlayaCare**: At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and...

  • Enterprise Regional Sales Manager

    6 months ago

    Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...

  • Enterprise Customer Success Manager

    1 month ago

    Toronto, Ontario, Canada SAP Full time

    Unlock Customer Success with SAPAt SAP, we're seeking an Enterprise Customer Success Manager to drive customer value, business outcomes, and satisfaction. As a key member of our team, you'll research and share the external view of the customer with our SAP team, influencing and persuading customer and internal stakeholders around key customer success best...

  • Customer Success Manager- Enterprise, Fiix

    6 months ago

    Toronto, Canada Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Enterprise Customer Success Manager

    3 months ago

    Toronto, Canada Q4 Full time

    **About Q4** At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do. **Come grow with...

  • Enterprise Customer Success Lead

    4 weeks ago

    Toronto, Ontario, Canada Five9 Full time

    Customer Success Role OverviewAs an Enterprise Customer Success Manager at Five9, you will be responsible for developing and maintaining strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients. Your goal will be to ensure customer satisfaction and retention by leveraging knowledge of each customer account...

  • Customer Success Manager Ii, Enterprise

    5 months ago

    Toronto, Canada Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...

  • Enterprise Customer Success Manager

    6 months ago

    Toronto, Canada AlayaCare Full time

    **About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 500+ team members across Canada, US, Australia, and Brazil. We aim to...

  • Enterprise Client Success Manager

    2 weeks ago

    Toronto, Ontario, Canada Broadridge Full time

    About the RoleBroadridge is seeking an Enterprise Client Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer outcomes, adoption, and experience. You will work closely with our sales, business development, and product management teams to accelerate usage and relay customer...

  • Enterprise Customer Success Manager Role

    3 weeks ago

    Greater Toronto Area, Canada Ascend FS Full time

    About AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...

  • Enterprise Customer Success Manager Role

    7 days ago

    Greater Toronto Area, Canada Ascend FS Full time

    About AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...

  • Enterprise Customer Success Manager Role

    6 days ago

    Greater Toronto Area, Canada Ascend FS Full time

    About Ascend Ascend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help...

  • Enterprise Customer Success Manager Role

    7 days ago

    Greater Toronto Area, Canada Ascend FS Full time

    About AscendAscend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us...