Program Assistant

3 weeks ago

Edmonton, Canada Rupertsland Institute Full time

**MTE Program Assistant**

**Location**: Rupertsland Institute Central Office, Edmonton, AB

**Position Status**:Full Time (40 hours/week), 1 Year Contract with Possibility of Becoming Permanent

**The Organization**

Rupertsland Institute (RLI) is an affiliate of the Métis Nation of Alberta and has a triple mandate in education, training, and research. With a decentralized network of 10 METI-Service Centres, a Corporate Head Office in Edmonton, and two mobile service units; RLI designs and delivers training and education services to more than 140,000 Alberta Métis.

The RLI Vision is: “_A Skilled and Knowledgeable, Self-Reliant Métis Nation_.”

The RLI Mission is: “_To enhance the self-sufficiency and well-being of Alberta Métis through quality education, training, and research_.”

**The Opportunity**

**Responsibilities**:

- Enter new client information/student amounts such as income support and tuition/fees/books into FDM.
- Prepare approval documents for students and Advisors.
- Prepare overpayment letters.
- Prepare amendments for client contracts as required, and ensure data is correct and matches FDM.
- Process invoices for tuition, books, and fees. Enter actual amounts into FDM for payment.
- Enter reimbursement payments, refunds, and returned overpayments into FDM.
- Review FDM YTD financials at the halfway point of each semester to identify which schools have not provided invoices; complete a list of students needing invoices and forward to the school.
- Complete and purge/archive client files as per the RLI procedures.
- Assist in other areas of the Central office, such as answering phones and assisting the Central Manager or Senior Consultant of Client Services (SCCS), when needed.
- In collaboration with the Central team, assist in the regional planning sessions for the next fiscal year projects.
- Willingness and ability to work evenings and weekends for RLI events and other activities.
- Willingness and ability to travel, as required.
- Other duties as required.

**Education and Experience**:

- Diploma or certificate in Office/Business Administration, or Accounting.
- Minimum of three years related experience.
- Minimum of three (3) years customer service experience.
- Strong mathematical aptitude or financial training.
- Experience in a non profit and Indigenous organization are assets.

**Skills and Qualifications**:

- Knowledge of Métis history, culture, and people, is an asset.
- Strong cultural and political sensitivity and awareness.
- Strong interpersonal skills, professionalism, and a positive attitude.
- Ability to build relationships with coworkers and community members.
- Ability to work independently as well as part of a team.
- Strong sense of ethics and the ability to handle and maintain confidentiality for sensitive or private information.
- Strong verbal and written communication skills.
- Ability to thrive in a dynamic, fast-paced environment and be adaptable and flexible to changing priorities; ability to handle multiple tasks and projects concurrently.
- Strong writing skills with the ability to write and prepare clear, concise written documents.
- High attention to detail.
- Strong organizational and time management skills.
- Proficient in Office software including Excel, Word, Outlook, Teams, and SharePoint.
- Willing to learn new software programs.

**Rupertsland Institute (RLI) Offers**:

- A competitive salary with comprehensive benefits plan including life insurance, critical illness, health spending & more
- Employer matching pension plan.
- Generous flex days and vacation time.
- Meaningful work in a culturally rich working environment.
- Continuous learning and professional development opportunities.
- Rupertsland Institute thanks all applicants for their interest. Only successful applicants will be contacted. No phone calls please._

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Work Location: In person

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