Logistics Administrator

6 months ago

Vancouver, Canada Sundays Company Full time

**OVERVIEW**:
Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us

The mission of the Logistics Department is to ensure fast, reliable and cost-effective delivery of our products to our customers while ensuring exceptional customer experience from start to finish.

Reporting to the Logistics Manager, the Logistics Administrator is responsible for order entry, inventory tracking, order delivery management, and facilitating returns and exchanges for customers.

You are organized, detail-oriented, love solving problems and passionate about customers.

**DUTIES & RESPONSIBILITIES**:

- Process and dispatch orders to align with order ETAs provided to customers
- Engage with logistics carriers for shipment quotes, monitor progress, and problem solve issues as they arise
- Review carrier invoices for accuracy
- Deliver exceptional customer support by handling inquiries with attentiveness and professionalism to ensure high levels of customer satisfaction
- Maintain organized physical and digital documentation for order fulfillment, distribution, pricing, and contractual obligations
- Execute and manage customer returns, including issuing return authorizations, arranging product returns, coordinating with appropriate teams for inspection, disposition, and updating inventory systems while reconciling returns with accounting records
- Provide prompt and accurate responses on delivery inquiries with customer care and retail teams and troubleshoot issues as they arise

**QUALIFICATIONS & REQUIREMENTS**:

- Excellent written and verbal communication skills in English
- Highly organized with the ability to prioritize tasks with great attention to detail
- Strong computer skills including Microsoft Excel, Outlook and Word
- Team player with an upbeat and helpful attitude
- Enjoys working in a fast-paced and dynamic environment
- High school diploma required, College or University degree in Business or Supply Chain an asset
- Prior experience in a Logistics support role an asset
- Previous experience working with an ERP system an asset

**WHAT WE OFFER**:

- A competitive salary plus bonus
- Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support.
- Work-life balance in a hybrid environment with the opportunity to work from anywhere for up to two weeks per year.
- Modern, casual, dog-friendly, open office with views of downtown Vancouver and the North Shore mountains
- Stocked kitchen with snacks, fresh fruit, coffee and tea
- Ergonomic workstations with sit-stand desks
- Free electric vehicle charging at our head office
- Generous product discounts for yourself, friends and family
- Professional development opportunities
- In-office employee only gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto)

Salary Range for this role is $43,000 - $48,000 per year

**Salary**: $43,000.00-$48,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- logistics: 1 year (preferred)

Work Location: Hybrid remote in Vancouver, BC V6A 4L5

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