Supervisor, Claims

6 months ago

Ottawa, Canada Cowan Insurance Group Full time

You enjoy **guiding, coaching**, and **assisting** your team members.

You are **organized** and like **supporting** your team by coordinating and facilitating day-to-day activities.

You love the idea of **helping team members** through their development.

If you are nodding yes, this **Supervisor, Claims** role in our Third-Party Administration department at Cowan Insurance Group may be perfect for you

**What’s the ask?**

Reporting to the Manager, Third Party Administration Services (TPA), this position requires a hands-on individual with superior communication and leadership skills who will manage and direct the daily operations of the Claims team, ensuring we exceed service expectations along with best-in-class service. This includes coordinating and facilitating day-to-day activities, setting-up priorities and informing the manager of any issues which may arise throughout the course of daily work.

**Key Responsibilities**:

- Develop and maintain reporting/metrics to ensure the team is meeting targets and quality requirements
- Establish and enforce policies, procedures and controls;
- Set priorities as well as manage multi-functional activities;
- Coordinate employee training and provide ongoing coaching, support and feedback;
- Conduct quality review audits
- Liaise with the IT department to troubleshoot system issues and identify new automation opportunities;
- Participate in new client implementations with other departments and bring forward creative ideas and solutions;
- Participate in employee recruitment, interview, selection and onboarding;
- Adapt and implement procedures to meet changing client needs;
- Resolve escalated client and member issues and communicate with key stakeholders;
- Manage conflict and problem resolution;
- Facilitate communication within the department;
- Lead various projects and process improvement initiatives;
- Collaborate closely with other leaders and departments on matters pertaining to TPA business; and
- Demonstrate strong leadership abilities, to include; inspire, motivate, engage and lead employees

**What does it take?**
- Completion of post-secondary diploma or equivalent work experience
- Minimum 2 years group insurance benefits/insurance experience, with knowledge of health and dental insurance policies and claims processes being an asset
- Ability to work with multiple departments and manage deliverables within a multi departmental project
- Excellent analytical, interpretive, and organizational skills with strong attention to detail
- Superior interpersonal skills and customer service skills
- Excellent communications skills to clearly articulate messages to a variety of audiences across all levels
- Comfortable presenting to groups of all sizes
- Strong coaching and effective leadership skills
- Proven problem solving & root cause identification skills; solution oriented
- Resilient and tenacious with a propensity to persevere
- Proficiency in MS Office products with advanced knowledge of Excel, Visio and PowerPoint or the willingness to acquire this knowledge
- Demonstrate good judgement, reliability & professionalism in fast paced environments
- Bilingual, written and oral (English and French), is considered an asset

**Who we are**
Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees operating out of 8 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

**What sets us apart?**

**Be in good company**
***Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**
***You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

Send your cover letter and resume and share your unique story with us.

While we appreciate the interest of all ap

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