Tarion Coordinator

1 week ago

Ottawa, Canada Mistral Group Full time

**Key Responsibilities**:
Warranty Management:

- Coordinate and manage Tarion warranty claims, including the 30-day, year-end, and two-year inspections.
- Ensure all statutory obligations related to Tarion’s new home warranties are met.
- Review pre-delivery inspection (PDI) reports and follow up on warranty issues.

Regulatory Compliance:

- Monitor and ensure adherence to Tarion's guidelines, policies, and procedures.
- Assist builders or developers in meeting their warranty obligations to Tarion.
- Prepare and submit all required documentation, reports, and forms to Tarion within specified timelines.

Customer Relations & Dispute Resolution:

- Act as the point of contact between homeowners, builders, and Tarion.
- Provide guidance to homeowners on the warranty process and timelines.
- Facilitate resolutions for disputes related to construction deficiencies and warranty claims.

Risk Mitigation:

- Identify and report potential construction issues to prevent future claims.
- Work closely with project managers and site supervisors to mitigate risks associated with construction defects.
- Assist in managing and resolving Tarion conciliation requests and claims decisions.

Reporting & Documentation:

- Maintain accurate records of all claims, inspections, and correspondence related to Tarion warranty claims.
- Generate reports and analytics to track warranty performance and compliance trends.
- Provide management with status updates on open claims and ongoing conciliation cases.
- Training & Development:

- Educate and train internal teams (e.g., construction, customer service) on Tarion processes, timelines, and expectations.
- Stay up-to-date with Tarion policy changes and communicate updates to relevant stakeholders.

**Qualifications**:

- Bachelor’s degree in Construction Management, Business Administration, or a related field.
- In-depth knowledge of the Tarion Warranty Program and Ontario’s new home warranty regulations.
- 3+ years of experience in residential construction, customer service, or warranty management.
- Experience working with builders, developers, or warranty administrators is preferred.
- Strong understanding of construction defects, repairs, and warranty processes.

**Skills & Competencies**:

- Communication Skills: Excellent verbal and written communication to engage with homeowners, builders, and regulatory bodies.
- Problem-Solving: Strong analytical and negotiation skills to resolve disputes and manage warranty claims.
- Detail-Oriented: Ability to maintain accurate records, ensure timely submissions, and monitor compliance.
- Time Management: Ability to manage multiple projects and meet deadlines under pressure.
- Technical Knowledge: Familiarity with residential construction methods, materials, and defect identification.
- Customer Service: Demonstrated ability to handle challenging customer situations professionally and empathetically.

**Work Environment**:

- Hybrid work model with occasional on-site visits to inspect homes and meet with stakeholders in Ottawa area
- Ability to travel within Ontario for inspections and meetings as required.
- Flexible working hours may be needed to accommodate customer and project needs

**Why Join Us?**

At Mistral Group, we believe our people are our greatest strength. Our team thrives on trust, integrity, and collaboration, fostering an environment where everyone feels valued. We understand that life doesn’t stop when work begins, and we’re committed to supporting a healthy work-life balance. Whether it’s through professional development opportunities, hands-on learning, or the chance to take on new challenges, we invest in our team members so they can grow, succeed, and thrive. Every project we take on is powered by an incredible team, and we can’t wait to welcome you as the newest member of The Docks at Mooney’s Bay team.

Pay: From $70,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Flexible language requirement:

- French not required

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 3 years (required)
- Residential construction: 3 years (preferred)

Work Location: In person

Application deadline: 2024-12-20

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