Light Duty Towing Supervisor-dispatcher

2 weeks ago

Ottawa, Canada Towing Service Ottawa Full time

Responsibilities:

- Oversee and supervise the dispatch operations to ensure efficient and timely delivery of goods
- Coordinate with drivers personnel to schedule pickups and deliveries
- Monitor and track towing requests to ensure on-time delivery
- Resolve any issues or delays in delivery by communicating with drivers, customers, and other stakeholders
- Analyze data and reports to identify areas for improvement in the dispatch process
- Implement strategies to optimize routes and reduce costs
- Train and mentor dispatch team members
- Ensure compliance with company policies, procedures, and safety regulations
- Supervise and coordinate the daily activities of all USA/Canada branch light duty drivers.
- Conduct new customer sales and manage current accounts.
- Work closely throughout the day with the Light Duty Manager to ensure any and all priorities are completed.
- Monitor employee performance and relay issues and achievements to the Light Duty Manager.
- Inventory and maintain inventories of all trucks at assigned branch.
- Handle damage claims.
- Communicate any lot issues as they arise with the Lot Supervisor.
- Be accessible to all light duty drivers.
- Maintain a focus on cost control and time management by monitoring and analyzing all opportunities to cut costs and improve efficiencies, including providing recommendations.
- Maintain a clean, safe work area in compliance with Company and OSHA standards as well as with all applicable laws/regulations.
- Maintain a high standard of customer satisfaction.
- Act as a liaison between the light duty drivers and management.

**Skills**:

- Strong phone etiquette and communication skills to effectively interact with drivers, customers, and other team members
- Experience with shipping and receiving processes
- Accurate data entry skills to maintain accurate records of shipments
- Ability to analyze data and make informed decisions to improve dispatch operations
- Knowledge of supply chain management principles
- Familiarity with phone systems used in dispatch operations
- Understanding of freight transportation regulations and requirements

**Requirements**:

- Must possess minimum 2+ years of relevant supervisory experience.
- Must be available after hours to respond to employee and customer calls._
- Prior towing driving experience required.
- Must be familiar with light duty truck operations.
- Must be a goal-oriented leader that thrives in a fast-paced, challenging environment.
- Must be able to multi-task, prioritize, and delegate jobs to ensure all calls are completed in the most efficient manner.
- Must have problem-solving skills, good communication skills, both written and verbal.
- Strong computer skills (i.e., Microsoft Word, Excel, etc.)

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$22.00 per hour

Expected hours: 35 - 50 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ottawa, ON K0A 2P0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising: 2 years (required)

Work Location: In person

  • Tow Truck Dispatcher/site Supervisor

    2 weeks ago

    Ottawa, Canada Towing Service Ottawa Full time

    We are looking for a detail-oriented and organized individual to fill the role of Tow Truck Dispatcher/Administrative Assistant. This position plays a crucial role in coordinating towing operations and providing administrative support to ensure the smooth functioning of our daily activities. Key Responsibilities: - Schedule and dispatch drivers...

  • Tow Truck Dispatcher/admin Assistant

    2 months ago

    Ottawa, Canada Towing Service Ottawa Full time

    We are looking for a detail-oriented and organized individual to fill the role of Tow Truck Dispatcher/Administrative Assistant. This position plays a crucial role in coordinating towing operations and providing administrative support to ensure the smooth functioning of our daily activities. Key Responsibilities: - Schedule and dispatch drivers...

  • Night and Weekend Tow Truck Operator

    2 weeks ago

    Ottawa, Canada Queensway Towing Full time

    Queensway Towing is a growing company looking for G Class drivers to operate Wrecker & Flatbed tow trucks. having experience operating wreckers and flatbeds is preferred. As a tow truck operator, you are the face of the company on location and are professional, well-spoken, and have high regard for safety. Responsibilities and Duties - Safe operation of...

  • Tow Truck Operator

    2 months ago

    Ottawa, Canada Mayday Towing Full time

    **Responsibilities and Duties** - Safe operation of the tow truck - Proper tie-downs and load securement - Conduct daily inspections of the vehicle at the beginning/end of shift and report any problems - Providing excellent customer service on location - Accurate and efficient communication with dispatch - Proper recording of cars picked...

  • Tow Truck Driver/operator

    2 weeks ago

    Ottawa, Canada Alliance Towing Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Driver

    1 week ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    3 days ago

    Ottawa, Ontario, Canada Mayday Towing Full time

    Responsibilities and Duties Safe operation of the tow truck Proper tiedowns and load securement Conduct daily inspections of the vehicle at the beginning/end of shift and report any problems Providing excellent customer service on location Accurate and efficient communication with dispatch Proper recording of cars picked upRequirements: Reliable vehicle...

  • Tow Truck Operator

    1 week ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    2 weeks ago

    Ottawa, Canada Towing Service Miami Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator/driver

    5 days ago

    Ottawa, Canada Towing Service Miami Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    4 weeks ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    4 weeks ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    3 weeks ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    3 weeks ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    1 week ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    2 weeks ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    3 weeks ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • Tow Truck Operator

    2 weeks ago

    Ottawa, Canada Towing Service Ottawa Full time

    Our team is passionate about what we do and how we assist our customers every single day. We are a growing company and are looking for loyal team members who are willing to grow and help us succeed. Tow Truck Operators will be responsible for providing excellent customer service, maintaining safe driving habits, and safely transporting vehicles from one...

  • G Class Tow Truck Driver

    2 days ago

    Ottawa, Ontario, Canada Metro towing] Full time

    Metro Towing is looking to add a qualified G Class driver to our team.Competitive Wages $$$Training ProvidedUniforms ProvidedDuties include: Filling out pre trip and performing a safety check on vehicle every morning. Fueling up the truck and checking the oil and other fluids. Loading/unloading vehicles securely and safely Candidate should be physically fit...

  • Tow Truck Driver/operator

    1 week ago

    Ottawa, Canada SCRAP MY CAR INC. Full time

    Job Title: Tow Truck Driver **Job Type**: Part-time, Evenings and Weekends **Salary**: $25/hour Job Summary: **Responsibilities**: - Respond to dispatch calls and arrive at the scene promptly - Safely and efficiently tow vehicles to their destination - Use proper equipment and techniques to secure vehicles during transport - Maintain accurate records of...