Customer Service Representative

6 months ago

Toronto, Canada ABC Security Access Systems Full time

**Customer Service Representative**

**ABC Security Access Systems**

ABC Security Access Systems is celebrating 85 years in business

We are a leading security systems integrator, specializing in commercial, industrial, institutional and government markets.

To learn more about ABC Security, visit: abcsecurity.ca.

**Position Overview**

ABC Security is hiring a Customer Service Representative to manage customer queries and requests. You will also be asked to process orders, modifications, and escalate issues across a number of communication channels.

The Customer Service Representative reports to the V.P. of Sales and Marketing.

**Key Responsibilities**
- **General Customer Service**_
- Greet and serve customers who visit ABC Security’s showroom.
- Provide accurate and timely information to customers regarding products, services, and inquiries.
- Escalate any requests or issues to the appropriate staff member as necessary.
- Provide exceptional customer service on behalf of ABC Security.
- **Order Entry and Order Management**_
- Input work orders into ABC Security’s software, seeking clarification from customers as needed.
- Collaborate with various internal departments (ex. purchasing, inventory, service, etc.), to ensure that customers receive their products and services on time and within budget.
- Work with suppliers when special parts or custom solutions are required to fulfill work orders.
- Communicate effectively with customers throughout the work order process; keep customers informed of the status of their job.
- **Other**_
- Continuously improve product knowledge in order to better assist customers.
- Other duties as assigned by management.

**Key Requirements**
- Excellent communication skills (verbal and written).
- Good time management and organizational skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively.
- Ability to provide excellent customer service.
- Highly detail-oriented individual.
- Proficient in Microsoft Office and computer literate in general.
- Must be willing and eager to learn.

**Experience**
- Previous customer service experience is required, previous customer service experience in an integrated security systems company is preferred.

**Working Conditions**
- This is an in-office position (spending extended amount of time sitting at a desk, using the computer, telephone, etc.).
- ABC Security’s offices are located at 55 Queen’s Plate Drive, Etobicoke, ON M9W 6P2.

**Hours of Work**
- Monday to Friday, 8:30 a.m. to 5:00 p.m.
- Overtime may be required from time to time.

**Position Type**
- Permanent
- Full Time (40 hours per week)

**Compensation**
- $40,000 to $50,000 per year (Commensurate with experience)
- Group health benefits
- 5 paid personal days per year

**Accommodations**

ABC Security is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process and workplace. If you require accommodation at any stage during the recruitment process, please contact the Human Resources Department.

**Inclusion & Diversity at ABC Security**

We foster an inclusive and diverse workforce, believing our strength stems from our individual differences. Our employees, partners, and clients continuously benefit from the innovation and creativity grounded in these values. We strive to be a company that attracts a diverse group of highly skilled people who know that their contributions will be valued and that they will be heard. We are committed to building a corporate culture with people who are excited to join our team, do their best work, and grow with us.
- ABC Security thanks all applicants, however only those selected will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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