Deputy Operations General Manager

6 months ago

Vancouver, Canada Dufry Full time

**Grow With Us**

Hudson & Dufry are North America's leading travel retailer. For over 30 years, Hudson & Dufry has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

**What we will offer you**:

- Competitive Salary Starting at **$80,000 -110,000 per year**:

- 20% Hudson Employee Discount
- 50% Hudson Food and Beverage Discount
- PTO
- Parental Leave Programs
- Medical, Dental & Vision Insurance
- Life Insurance
- Employee Recognition Programs
- Hudson PerkSpot Discount
- Advancement and Growth Opportunities
- On-going Training & Development

**Purpose**

Responsible for managing The Vancouver Duty Free stores within the Transborder (US) terminal consistent with the short and long term interests of the company, its employees and its customers and ensuring the highest level customer service possible.

**Specific Requirements**

**Customers**
- Ensures the provision of the highest level of customer service possible, promoting quality customer service among staff by acting as a positive role model
- Compile all customer complaints and suggestions and take action or escalate to the relevant department

**People**
- Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance & service and by motivating & developing staff
- Review that all company processes and policies have been communicated and executed by the staff
- Maintain staff levels that allow for the best possible customer service
- Carry out Supervisor performance evaluations and goal assessments and supports Supervisors for staff evaluations
- Organize and lead meetings with Shift Supervisors to ensure appropriate communication
- Ensures Supervisors are verifying staff positioning during the shift according to the shop activity and priorities
- Prepare the work schedule to ensure that the store(s) goals will be met through appropriate planning & organization of staff and manage absences and health management with HR
- Provide an ‘open door’ policy where employees are free to express their concerns & feelings without fear of retribution or ill will

**Sales & Operations**
- Review sales by store, category and brand, compared to previous sales and budget
- Ensure that daily sales are being tracked by the Shift Supervisors and Sales Associates. Analyze if any issue in the terminal/store might be affecting the weekly sales and take corrective actions if needed
- Review the inventory and cycle count plans for the stores, ensuring appropriate execution
- Identify any replenishment issues and take necessary action to correct them
- Ensures that the store is in compliance with all Airport, Provincial and Federal laws/regulations
- Manages the team to improve the customer experience through excellent operation standards
- Manages marketing strategy, working with General Manager and Supervisory team, including price changes, merchandising standards, TSRP and promotional changeovers
- Ensures all health & safety protocols are adhered to at all times

**Finance**
- Ensures team is following correct cash handling processes and addressing any inconsistencies
- In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store(s)
- Ensure that goals will be met through appropriate planning and organization of staff, inventory and expenses and ensuring that staff are aware of sales goals
- Review the store(s) progress with the General Manager

**Experience Required**

**Essential**:

- Strong leadership skills with demonstrated ability to build effective teams and motivate employees, Knowledge of effective merchandise presentation standards
- Understanding Travel Retail concepts
- Good problem solving skills,
- Fluent English and additional languages as applicable for operation
- Available to work store schedule

**Desirable**:

- SAP experience
- Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities._

**All offers are contingent upon successful completion and passing of background checks and/or employment verification results.**
- ._

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