Assistant General Manager

7 months ago

Vancouver, Canada Celebrities Nightclub Full time

Celebrities is a premier nightlife destination in Vancouver, known for its electrifying atmosphere, top-tier entertainment, and exceptional service. We are currently seeking an experienced Assistant General Manager (AGM) to oversee our night operations and ensure the highest standards of customer satisfaction and operational excellence.

We're excited to offer this opportunity for the hospitality professional who is looking for that next step in their career.

The AGM role promises a front row to everything that Celebrities has to offer, alongside a solid career development track within Western Canada's best entertainment and hospitality provider.

**POSITION OVERVIEW**:
As AGM, you act in the capacity of deputy to the General Manager (or their designate), ensuring all aspects of operations are undertaken to support a successful enterprise. Responsibilities include hiring and onboarding, ongoing training of staff and managers, short
- and long-term planning in partnership with the GM, coordinating cost-effective and proactive maintenance as needed, product selection and purchase, inventory control, security best practice and customer service, with an emphasis on community support and growth. As a highly visible and influential member of the team, you are guided by and live our company values: Be Real, Have Fun, Own It, and Grow With Us.

**SUPERVISORY RESPONSIBILITY**

Supervises location supervision and staff, oversight of contractors / vendors as appropriate

**ESSENTIAL FUNCTIONS**
- Assists in training, monitoring, and providing feedback to all staff and supervisors
- Audits proactively across all aspects of operations to ensure best practice is being followed
- Ensures all staff maintain the highest industry service standard
- Effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place
- Acts as key point of contact to resolve patrons’ complaints, escalating to / informing GM as appropriate
- Leads through fostering a respectful, supportive environment for staff and patrons
- Is responsible for assisting in fiscal management of the venue, including but not limited to meeting all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; supports General Manager and Division Operations Manager (or designate) to set annual and quarterly targets and budgets
- Takes responsibility for overall venue environment and experience, including all building and equipment auditing and maintenance
- Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable
- Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly
- Maintains transparent, open and collaborative partnership with General Manager and Head Office team
- Designates an alternate to assume responsibilities in absentia
- From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management

**REQUIRED SKILLS & EXPERIENCE**
- Prior demonstrable experience at management level in a fast-paced live entertainment venue
- Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, municipal bylaws governing live entertainment venues
- Experience in cash handling, adherence to best practice accounting procedures
- Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner
- Passion for customer service and working collaboratively to provide a first-class guest experience
- Thrives in a dynamic, fast-paced, team-based environment
- Drives for results by inspiring others
- Able to provide consistent presence during operating hours (evenings and weekends)

**PREFERRED SKILLS & EXPERIENCE**
- Product knowledge appropriate to venue and client profile
- Exposure or prior experience in event booking, production or talent acquisition
- Interest in live music and entertainment appropriate to venue and client profile
- Previous experience in collaborating with remote team members

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

**Experience**:

- serving or bartending: 3 years (required)
- management: 1 year (required)

Licence/Certification:

- Serving It Right (required)

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