Information Management Systems Business Analyst

6 days ago

Newmarket, Canada York Region Full time

**Job Title
**Information Management Systems Business Analyst

**Status
**Permanent Full-Time

**Temporary - Approximate length of assignment, in months
**Type of Position
**a Replacement

**Start Date
**Immediate

**Salary
**Per hour

**Salary Grade
**$44.63 - $48.51

**Department
**York Region -> Corporate Services -> Clerks

**Location
**Office of the Regional Clerk - 17250 Yonge Street - Newmarket, ON L3Y6Z1 CA (Primary)

**Job Description (E)
***POSITION PURPOSE**

**MAJOR RESPONSIBILITES**:

- Assists, coordinates, and collaborates with partners in the creation and design of charters, project scope, and documentation for Information Management system implementations, process improvement, or clean-up projects.
- Applies business analysis knowledge and expertise to examine and determine Departmental business process analysis or needs/process improvements and ensures a timely and effective solution is provided to meet operational requirements.
- Identifies requirements for new potential metadata elements and values and evaluates existing structures making recommendations for improvement or alignment of Information Management best practices and assists in the integration of existing and new technologies.
- Identifies and maintains naming conventions, commonly used file codes, and document type metadata schemas.
- Ensures implementation of Information Management systems and solutions are in alignment with York Region information governance standards.
- Provides operational and core support to existing Information Management solution users; participates as core functional support for roll-out of information management systems; executes maintenance and clean-up projects.
- Provides reporting expertise, creates self-service reports, business intelligence reports, and provides input into leveraging existing data to create organizational knowledge around Information Management practices.
- Undertakes reviews of Information Management systems usage and enhancements, information architectures, and file structures to ensure that clients are using the system efficiently and effectively.
- Researches and analyzes Information Management systems enhancements for metadata and security access and makes recommendations, from a functional perspective to Departmental management staff.
- Coordinates with ITS Application Support regarding requirements and specifications for high-level queries, custom reports, system modification, integration, and new functionalities to update Service Desk Scripts.
- Undertakes post-implementation audits of Information Management solutions to ensure that clients are using the system efficiently and effectively.
- Responds to inquiries and resolves concerns, as appropriate.
- Ensures that services provided meet Regional customer service standards.
- Participates on committees, work groups, task forces and special projects, as assigned.
- Manages information in accordance with legislation and corporate standards.
- Performs other duties as assigned, in accordance with Branch and Department objectives.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Records and Information Management, Computer Programming or approved equivalent combination of education and experience.
- Minimum five (5) years demonstrated experience in Information Management and/or the ongoing administration and maintenance of compliance and information management functionality in Electronic Information Management Systems.
- Experience in project management, and ability to formulate and implement quality improvement and change management processes.
- Sound knowledge of Information Management Solutions (e.g., eDOCS, M365, etc.) or Records and Information Management Systems that include retention scheduling.
- Demonstrated ability in the Region’s core competencies.
- Advanced MS Office Suite skills including the use of virtual platforms for conducting meetings and/or presentations.
- Knowledge of current trends, principles and practices in Information Management industry including legislation, retention management, and information governance.
- Understanding of Information Management principles and practices, legislation, and retention and compliance implications.
- Strong communication and consultation skills to determine requirements from users and to negotiate outcomes, and to train and make presentations to varied audiences.
- Demonstrated experience using reporting tools for both business intelligence, data quality and validation, and project support.
- Ability to formulate and implement quality improvement and change management processes.
- Excellent interpersonal skills and ability to connect with a range of internal and external stakeholders while focusing on fostering collaborative work relationships.
- Strong report writing, research, analytical and presentation skills, and work to tight deadlines.
- Strong ability to develop relationships and work in a welcoming and inclusive environment,

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