Pcs Support Systems Specialist
6 months ago
**Job Description**:
**POSITION PURPOSE**:
**_CORPORATE INFORMATION TECHNOLOGY GOVERNANCE_**
- Departmental information technology employees work in close collaboration with Corporate Information Technology, supporting the development and implementation of Information Technology initiatives, programs, processes, policies and protocols consistent with the Corporate Information Technology vision and strategy._
**MAJOR RESPONSIBILITIES**
- Monitors performance of operational Water/Wastewater Systems security and networks, including the PCS/SCADA system, data management systems, data integrity, cybersecurity, and integration in compliance with Ministry regulations and ensuring that PCS/SCADA standards are followed.
- Addresses issues and concerns related to the Water/Wastewater systems by providing operational technical support on a daily, including problem identification, investigation, and resolution for end users; consults and escalates issues as required.
- Monitors systems issues and coordinates response and resolution in cooperation with PCS staff and ITS as required.
- Researches and implements new technologies, software, and hardware components related to water and wastewater SCADA systems and related operational technologies, makes recommendations on alternatives to management.
- Analyzes external systems requiring integration to SCADA; implements interfaces in consultation with ITS.
- Liaises with internal staff, providing systems expertise and support to ensure consistent and effective systems performance, shares information regarding initiatives and best practices with others.
- Liaises with external contractors, system integrators, vendors, and suppliers on general troubleshooting, updates, maintenance, and support contracts as appropriate, and in consultation with management.
- Works in cooperation with PCS staff to ensure system performance.
- Maintains current expertise by reviewing technical literature, attending seminars, conferences, and training, as required.
**QUALIFICATIONS**
- Successful completion of a College Diploma in Information Technology, Computer Sciences or approved equivalent combination of education and experience.
- Minimum five (5) years’ experience providing project implementation analysis and support in data management systems, PCS/SCADA, PAC/HMI programming, data integrity and security as it relates to water & wastewater systems.
- Experience and demonstrated ability on functional and technical levels of Real Time Data Acquisition Systems, networks and in the use of relational databases.
- Knowledge of trends in the use of current technology as it relates to data management systems, cyber-security, network management, SCADA, and operational technologies.
- Understanding of programming development cycle and IT/OT asset lifecycles.
- Valid Ontario driver’s license and reliable vehicle for use on corporate business.
- Ability to wear a Self-Contained Breathing Apparatus to enter confined spaces.
- Ability to work effectively independently and cooperatively in a team environment.
- Ability to work outside regular business hours as required.
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