Business Analyst

1 week ago

Newmarket, Canada RNS Health Care Services Inc. Full time

**About Us**

RNS Health Care Services Inc. is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing, foot care and community clinics. Our caregivers care for clients in their homes, hospitals, retirement and nursing home facilities.

The Decision Support (Business) Analyst is responsible for developing and managing the organization’s information and analysis needs including, but not limited to clinical activity (quality and utilization), benchmarking, clinical indicator development and patient movement and flow. The Business Analyst provides support and guidance regarding regulatory and compliance issues and best practices for home health care services, and is responsible for the coordination, management, and development of the quality assurance activities required to support, evaluate, audit, document and control of all quality assurance functions throughout the production cycle. This position provides an objective, independent view of the quality of services and the execution of procedures. This role reports directly to the Operations Director.

**What a day looks like in this role**
- Support clinical and non-clinical areas in the development of KPIs, dashboards, data visualizations, and reports (routine and ad hoc) for the purposes of monitoring and optimizing organization performance on quality, safety, operations, and planning
- Provide analytical support and expertise to facilitate effective and efficient benchmarking and prediction analysis at corporate and clinical program-levels
- Support reporting to various external reporting agencies including the Central and Central West Home and Community Care Support Services, and others
- Conduct data quality investigations and engage in continuous data quality improvements
- Perform business analysis activities including the development of models for improved operational service delivery
- Synthesize findings to present to key stakeholder groups for decision making
- Facilitate organizational capability redesign activities and workshops to improve system efficiencies and effectiveness
- Support organizational change management activities
- Perform business architecture and modelling by working directly with executive leadership teams and facilitating stakeholder workshops to develop future state models, performance gap analyses, and develop transition plans to move to the future state
- Lead project teams of senior leadership members within the organization
- Analyzes, interprets and reports clinical and statistical information on a routine and ad hoc basis to support management and evidence based clinical decision making as well as process improvement activities.
- Manages and coordinates organization-wide efforts to ensure that performance management (PM) and quality improvement (QI) programs are developed and managed using a data driven focus that sets priorities for improvements aligned to ongoing strategic imperatives.
- Implements a performance management tool and improvement process that leads to a positive and measurable outcome
- Researches and designs appropriate organization-wide performance and quality training.
- Identifies improvements to on-boarding/continuous training and coaching to staff when needed
- Establishes a continuous performance and quality improvement monitoring and reporting system. Regularly reports the status of performance and quality improvement efforts and impacts.
- Supports the development and implementation of quality assurance measurements and audits, and assists in improving processes throughout the organization through coordinating and engaging in activities to proactively promote implementation of evidence based best practices and resolve deficiencies.
- Conducts audits to ensure compliance with policies and procedures and accreditation requirements.
- Assures that quality assurance audits are completed in a timely fashion and evaluates/implements appropriate corrective actions
- Identifies through the root analysis process a summary of issues that have the potential to negatively impact organization outcomes and/or the delivery of quality healthcare.
- Monitors cases, occurrences, QRS, ETMS, and complaints to identify trends and emerging issues
- Assist in the planning, coordination, facilitation and evaluation of QI learning sessions
- Responsible for receiving and analyzing Client Satisfaction Surveys for the Home Support, Nursing, and Rehab department
- Works closely with management in each department to collect data, implement new protocols, and ensure each department is meeting set requirement/expectations
- Prepare reports by collecting, analyzing and summarizing information and trends
- Facilitate monthly decision support meetings
- Assures that internal and external KPI’s targets are met,

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