Account Lead

6 days ago


Halifax, Canada Content Bloom Full time

**Responsibilities**

**What you’ll do once you get the job (after you celebrate)**:

- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Be able to discuss high-level technical solutions with clients, both business and technical
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Anticipate client needs and prepare staffing plans to meet them
- Forecast and track key account metrics
- Prepare reports on account status
- Collaborate with the sales team to identify and grow opportunities within the account
- Assist with challenging client requests or issue escalations as needed
- Share your knowledge - be a mentor and/or present lunch and learns to help everyone grow

**Qualifications**

**What you need to get the job**:

- Excellent interpersonal skills with the ability to work virtually (with Slack and Zoom)
- Experience in Agile frameworks
- Ability to strongly voice your opinions, while still actively hearing others
- Strong leadership and mentor abilities
- Foresight to find and fix issues before anyone ever notices something is wrong.
- Professional experience in CMS and/or web development fields (5+ years)
- Professional experience in Account, Project, Client or Program management (5+ years)
- Bachelor’s degree in Business Administration and/or Computer Science or related fields
- Canadian Citizenship or authorization to work within Canada
- The ability to work in the USA and willingness to travel globally
- Passion for what you do (This is **not** optional)

**What will get you bonus points**:

- Graduate level education in tech or business
- PMP, ITIL, and/or Prince 2 Certifications
- Willingness to pitch in and wear different hats occasionally (figuratively, and maybe literally)
- A sense of humour
- No fear of dogs (semi-mandatory)
- Board games you don’t mind occasionally sharing with the team
- A resume that tells a story
- An understanding of what being a consultant means

**Work with Us**

**Additional perks (beyond loving your new job)**:

- Office dogs
- Flexible hours and generous time off
- Annual bonuses and raises based on performance
- Work in a small team, with enterprise grade projects
- Full health benefits from day 1
- RRSP Matching Program
- Travel opportunities
- A variety of comfortable working spaces
- Exciting social events
- Hilarious co-workers
- Excellent office-supplied coffee, drinks, snacks, and espresso



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