Account Management Lead

6 months ago

Halifax, Canada Smile Digital Health Full time

This is a remote position and can be located anywhere in Canada or USA.

AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.

Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems.

Let’s make a difference

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

**Summary**:
The Account Management Lead is responsible for leading the Account Management team and managing assigned account(s). This role will support and enable successful management and growth of accounts through coaching and guidance on in-depth strategic account planning, client satisfaction, minimize roadblocks in project delivery and account financial health which will support actualizing revenue targets across the team. To be successful in this role, the Account Management Lead will ensure strong relationships are established with internal teams and strategic clients.

**Responsibilities**:

- Collaborating with the Director of Sales, guide, oversee and mentor the day-to-day operations of the Account Manager team.
- Provide strategic coaching and guidance to support the Account Management function.
- Meet or exceed renewal and upsell targets for assigned account(s) and regularly meet with and provide guidance to Account Managers to ensure the teams targets are also met.
- Ensure Account Managers are abiding by the Account Management framework.
- Support the development and implementation of strategic account plans and documentation of scalable processes and procedures.
- Oversee day-to-day workload of Account Managers and ensure sufficient resource planning to provide coverage for all strategic accounts to meet organizational goals and objectives.
- Build strong and sustainable relationships with varying levels of the client group(s) to develop a deep understanding of business goals and objectives to ensure expectations are met and proactively identify opportunities for contract growth.
- Collaborate with cross-functional teams to ensure clear understanding of client expectations and ensure deliverables are met in a timely manner.
- Support the development of strategic proposals to ensure all opportunities are reviewed and considered.
- Develop and present insightful business reviews for the client’s program performance that align with their strategic initiatives.
- Review regular sales, end user performance and upcoming requirements to develop plans with cross-functional teams to deliver contract growth.
- Proactively prioritize sales and retention discussions with client(s).
- Maintain in-depth knowledge of Smile Digital Health’s solution offerings, target customers, and product capabilities.

**Requirements**:

- 5+ years of experience in account management, consultation, business development and/or similar client/customer facing consulting role. Experience in the healthcare technology industry is strongly preferred.
- 1-2+ years of people management and/or lead experience in the Account Management function.
- Post-secondary education in business management or other similarly relevant fields.
- Experience delivering client-focused solutions based on customer needs, business goals and objectives.
- Experience building comprehensive and strategic account plans.
- Previously demonstrated experience in consulting with varying levels of organizations including executives.
- Exceptional critical thinking and strategic solutions based problem solving skills.
- Strong negotiating skills, with the ability to prioritize, multi-task and work under pressure.
- Excellent and clear written and verbal communication skills to build strong relationships and provide clear expectations and feedback.

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