Head of Production Support

22 hours ago

Toronto, Canada FNZ Full time

What would you accomplish as the Head of Production Support?

Reporting into the COO, Asset Servicing, this position will be a leader and expert in ensuring efficient customer support, production technical support and service management to all clients across all FNZ Products. You would be a part of the CIO function of FNZ. You would lead, mentor and support the production analyst and developer team. You would analyze, investigate, and allocate for resolution and closure for all issues.

The Head of Production Support is a great team communicator and confident in partnering with internal and external clients. They are passionate about creating innovative solutions for customers. The Head of Production Support has excellent organizational, administration and time management skills as well as proven problem-solving skills. We value new teammates who have the ability to learn quickly in a dynamic fast-paced industry.

The Head of Production Support would also be responsible for these key areas:
- Lead the effective delivery of FNZ support through effective local management:- Lead, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for Production Support- Lead and oversee the development of a strategic technology solution that meets the objectives of the business and allows the firm to be scalable, productive, meet service delivery standards and compliant for future changes, upgrades, and enhancements.- Lead, direct and oversee, Production Support leadership management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear career paths and direction.- Manage senior relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.- Take ownership of the internal stakeholders and positively manage the relationships globally to create a positive, collaborative, and engaged relationship.- Manage the relationship with external stakeholders in relation to Production issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.- Be responsible for the release activities relating to production through the change release board to ensure safe delivery of all changes (code, script and schema) to the Production Environment.

What we are looking for:
- Minimum 5 years FNZ experience in Client facing or Lead role or strong management experience or equivalent market position- Bachelor's degree or at least 10 equivalent years of experience.- Ability to learn quickly in a dynamic fast-paced industry.- Enjoy working as part of a high-performance team.- Passionate about creating innovative solutions for customers.- Highly logical.- Highly self-motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.- Superior analytical thinking and keen attention to detail.- Proven problem-solving abilities.- Ability to effectively prioritize and execute tasks in a high-pressure environment.- Excellent organisational, administration and time management skills.- Good team communication skills, confident in dealing with internal and external clients.- Passionate about providing an excellent service experience for our clients;- Highly developed written and oral communication skills.- Intermediate SQL skills;- Interest / familiarity with financial markets and products beneficial but not essential;- Experience with ITIL, KPI management

What FNZ offers:
- A competitive base salary, bonus, and paid time off.- FNZ will match pension plan contributions at 150%, up to 4% total Employee Contribution.- Employer-paid medical, dental and vision insurance, and more.- We are mission-led - work at the heart of a purpose-led organization where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.- Learning & development - Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.- Be part of a highly successful, rapidly growing, Pre-IPO global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;- We provide global career opportunities for our best employees at any of our offices in the US, Canada, UK, Czech Republic, Asia, Australia or New Zealand

About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites, and moves us forward.

Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers, and the wider world.

At FNZ we know that great impa

  • Head of Product

    2 months ago

    Toronto, Canada Tripshepherd Full time

    **About Us** At Tripshepherd, we believe travel should be more than just an itinerary—it should be a deeply personal journey that connects travelers with the true heart and soul of each destination. As a **fast-growing startup**, we’re on a mission to create a global platform where travel creators (Tripshepherds) can share their experiences, monetize...

  • Head of Product, Mydoh

    7 months ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **WHO ARE WE?** **About RBCx** RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars - Banking, Capital, Platform, and Ventures - combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people...

  • Head of Product

    6 months ago

    Toronto, Canada Enso Connect Full time

    **About Enso Connect**: Enso Connect is the most configurable guest experience platform for vacation rental businesses. Our mission is simple: to digitize and monetize every step of the guest journey, from the moment a guest inquiries to check-out and beyond. We focus on three key value propositions: increasing revenue per guest, increasing 5-star bookings,...

  • Head of Product

    2 months ago

    Toronto, Canada Manulife Full time

    Join Manulife as the Head of Product & Platforms for Affinity Markets, where you will craft the strategic direction and execution of our product, digital customer experience, and payment infrastructure initiatives. This role is pivotal in driving product innovation and ensuring seamless integration of delivery and product management to offer protection for...

  • Head Of Product Management

    4 months ago

    Old Toronto, Canada Cryptostart Full time

    Head Of Product Management Oversees growth opportunities for both existing and new business markets Chief Product Officer with over 16 years of extensive experience in Product Management Leveraging and analyzing real data to capitalize on potential expansion opportunities to adapt to and meet the constantly changing needs of clients and improve...

  • Head of Product Design

    3 weeks ago

    Toronto, Canada 24 Seven Talent Full time

    Head of Product DesignBe part of a growing and exciting company who's product is innovative and the company's culture and values are top notch! Your mission: Be the Leader of Product, ensuring cohesive and consistent Product experience end-to-end.You will:Build a teamTranslate verbal ideas into visual prototypes Be part of all releases and updates to the app...

  • Head of Product Design

    7 days ago

    Toronto, Canada 24 Seven Talent Full time

    Head of Product DesignBe part of a growing and exciting company who's product is innovative and the company's culture and values are top notch! Your mission: Be the Leader of Product, ensuring cohesive and consistent Product experience end-to-end.You will:Build a teamTranslate verbal ideas into visual prototypes Be part of all releases and updates to the app...

  • Head of Product

    6 months ago

    Toronto, Canada Adevinta Full time

    Kijiji is the #1 online classifieds site in Canada and one of Canada’s top 10 most-visited digital sites. We reach nearly half of Canadian internet users monthly. We’re a leader in helping users find and trade goods and services in their communities, including Autos, Real Estate and Jobs. We’re proud of our engaged, results-oriented and collaborative...

  • Head of Product

    8 months ago

    Toronto, Canada Deliverect Full time

    **Deliverect** As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all...

  • Head of Product

    6 months ago

    Toronto, Canada HomePorter Full time

    **Who we are** At HomePorter, we believe that homeownership should be easy, enjoyable, and worry-free. We've created a groundbreaking platform that connects homeowners with expert advice to navigate home maintenance and management. Our unique Virtual HomeCare Consultation (VHC) empowers homeowners and tenants to address everything from minor inconveniences...

  • Head of Product

    6 months ago

    Toronto, Canada HomePorter Full time

    **Who we are** At HomePorter, we believe that homeownership should be easy, enjoyable, and worry-free. We've created a groundbreaking platform that connects homeowners with expert advice to navigate home maintenance and management. Our unique Virtual HomeCare Consultation (VHC) empowers homeowners and tenants to address everything from minor inconveniences...

  • Head of Product Design

    2 weeks ago

    Toronto, Canada 24 Seven Talent Full time

    Head of Product DesignBe part of a growing and exciting company who's product is innovative and the company's culture and values are top notch! Your mission: Be the Leader of Product, ensuring cohesive and consistent Product experience end-to-end.You will:Build a teamTranslate verbal ideas into visual prototypes Be part of all releases and updates to the app...

  • Head of Product Design

    3 weeks ago

    Toronto, Canada 24 Seven Talent Full time

    Head of Product DesignBe part of a growing and exciting company who's product is innovative and the company's culture and values are top notch! Your mission: Be the Leader of Product, ensuring cohesive and consistent Product experience end-to-end.You will:Build a teamTranslate verbal ideas into visual prototypes Be part of all releases and updates to the app...

  • Head of Product Design

    3 weeks ago

    Toronto, Canada 24 Seven Talent Full time

    Head of Product DesignBe part of a growing and exciting company who's product is innovative and the company's culture and values are top notch! Your mission: Be the Leader of Product, ensuring cohesive and consistent Product experience end-to-end.You will:Build a teamTranslate verbal ideas into visual prototypes Be part of all releases and updates to the app...

  • Head of Product Design

    3 weeks ago

    Toronto, Canada 24 Seven Talent Full time

    Head of Product Design Be part of a growing and exciting company who's product is innovative and the company's culture and values are top notch! Your mission: Be the Leader of Product, ensuring cohesive and consistent Product experience end-to-end. You will: Build a team Translate verbal ideas into visual prototypes Be part of all releases and updates...

  • Head of Product Dev

    3 months ago

    Toronto, Canada Nucs AI Full time

    **About Us**: Nucs AI is an innovative MedTech startup at the forefront of developing cutting-edge software solutions for prostate cancer management. We are revolutionizing the way healthcare providers diagnose, treat, and monitor prostate cancer through AI-powered medical image analysis, diagnostics, and reporting tools. Our solutions are designed to be...

  • Head of Product

    3 weeks ago

    Toronto, Canada Martyn Bassett Associates Full time

    About the Client:Our client has cracked the code that makes DREAMS POSSIBLE for millions of entrepreneurs, solopreneurs, and content creators: to make money through your social channels. The founder of this startup is a Stanford graduate who convinced a few rich & famous people in the USA to give him money. They did. The company has been in business 3 years....

  • Head of Product

    3 weeks ago

    Toronto, Canada Martyn Bassett Associates Full time

    About the Client: Our client has cracked the code that makes DREAMS POSSIBLE for millions of entrepreneurs, solopreneurs, and content creators: to make money through your social channels. The founder of this startup is a Stanford graduate who convinced a few rich & famous people in the USA to give him money. They did. The company has been in business 3...

  • Head of Product

    3 weeks ago

    Toronto, Canada Martyn Bassett Associates Full time

    About the Client:Our client has cracked the code that makes DREAMS POSSIBLE for millions of entrepreneurs, solopreneurs, and content creators: to make money through your social channels. The founder of this startup is a Stanford graduate who convinced a few rich & famous people in the USA to give him money. They did. The company has been in business 3 years....

  • Head of Product

    3 weeks ago

    Toronto, Canada Martyn Bassett Associates Full time

    About the Client:Our client has cracked the code that makes DREAMS POSSIBLE for millions of entrepreneurs, solopreneurs, and content creators: to make money through your social channels. The founder of this startup is a Stanford graduate who convinced a few rich & famous people in the USA to give him money. They did. The company has been in business 3 years....