Head of Product, Mydoh

6 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**WHO ARE WE?**

**About RBCx**

RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars - Banking, Capital, Platform, and Ventures - combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong.

**About Mydoh**

Mydoh, one of several venture businesses created and built at RBCx, is a money management app and Smart Cash Card designed to help parents help their kids gain money skills and build financial literacy. As an organization we’re looking for trailblazers and innovators who want to help the next generation of Canadians build a strong financial foundation. If that’s you, we can’t wait to connect.

**WHAT IS THE OPPORTUNITY?**

Mydoh is looking to hire a Head of Product, Mydoh (on a one-year term) to report directly to the CEO of Mydoh. The Head of Product is accountable for Mydoh’s end-to-end digital product and service offering. This key member of the Mydoh Senior Management Team (SMT) helps to oversee and align all product delivery activities towards achieving Mydoh’s key business objectives. This person guides and manages the daily operations of the Mydoh Product team, and by extension the agile pod teams and delivery work that occurs across Design, Technology & Operations (T&O), other internal teams. The ideal person brings a wealth of experience, expertise, and scalable agile methodologies and best practices to support the effective and efficient digital product development and management. This person also regularly leverages customer feedback, user behaviour and insights, and other valid data to improve Mydoh’s product and service offering over time.***

**WHAT WILL YOU DO?**

**Product Strategy & Visioning**
- Partner with key team members to gather consumer, industry, and competitor data and insights to understand opportunities for differentiation and address unmet needs.
- Act as the voice of the user, ensuring client feedback informs the product vision and roadmap, and leads to improved engagement, retention, and satisfaction rates.
- Define and deliver on Mydoh’s product vision and strategy, focusing on delivering on Mydoh’s business objectives while also delivering meaningful value for Mydoh’s clients.
- Define, manage, and update the Mydoh product roadmap and backlog guiding the work occurring across all agile pods to improve the digital product experience and Mydoh’s card and payment experiences.

**Process Definition & Delivery Oversight**
- Guide the work occurring across all agile pods and delivery teams, ensuring they are well informed on our strategic priorities and the work to ship product features and enhancements to market is done efficiently.
- Work closely with key partners in CX, Design, Analytics, and other areas to ideate and test new ideas prior to moving into delivery.
- Conduct post-mortems to gather team member and stakeholder feedback to improve _how we work_.
- Identify, establish, and manage the relationship with internal teams critical in the delivery and management of the Mydoh product and service offering.

**Business Leadership**
- Socialize Mydoh’s product vision and strategy with senior leaders, executive sponsors, key stakeholders, and all teams and personnel required to gain buy-in and support delivery efforts.
- Demonstrate a high level of agility and creativity to effectively pivot or course correct when business priorities change, or when client feedback and/user metrics indicate a change in direction is required.
- Engage stakeholders in Legal, Risk, Compliance, Finance, InfoSec, T&O, keeping them up-to-date on current and future priorities while leveraging their know-how and expertise to support and scale the business.
- Provide 1:1 support for direct reports, offering career and professional development advice and guidance while demonstrating RBC’s Leadership Model Behaviours where you create an inclusive environment that enables people to be their authentic selves.

**WHAT DO YOU NEED TO SUCCEED?**

**Must have**
- Undergraduate degree in business, project management, product management, or related field, or the equivalent work experience.
- A minimum of 5 years of experience in product management, product and project delivery, and strategy development.
- Strong writing and oral communication, presentation, and storytelling skills, and the ability to determine the information and communication needed to keep stakeholders and team members well informed.
- Demonstrated proficiency in implementing Scaled Agile Framework and principles, and overseeing the adoption of such frameworks, principles, and best practices across a large team or organization.
- Demonstrated experience building multiple complex digital products that have gone from discov

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