Platform Specialist

2 days ago

Calgary, Canada Rogers Communications Full time

**Who we’re looking for**:
The Platform Specialist will have a focus on planning and supporting our Virtualization (VMware, Nutanix AHV,HCI) and Storage environments (NetApp) while adding valuable support to the Backup (NetBackup, Commvault) environments supported by the Infrastructure Services Team.

**What you’ll do**:

- Responsible for delivering patch management and related security agents to all infrastructure assets
- Accountable for reporting and service metrics including analytics, capacity, and performance of the virtualization environment as requested by leadership
- Participate in triage and root cause analysis.
- Participate in establishing an annual Performance Management Plan (PMP) for career development.
- Provides infrastructure technology platform expertise in the delivery of Rogers technology projects and initiatives.
- Provide 3rd tier level support to Server Operations, teams with incidents and issues related to all infrastructure platforms.
- Participation as a key member of the Vulnerability Management program team.
- Creating and maintaining support documentation for processes like patching and hardware deployments.
- Assisting with the identification of server assets, versions, patch levels, agent status.
- Supporting the infrastructure environment through standard ITSM Processes.
- Provides input based on technical expertise and has a strong understanding of industry best practices.

**What you bring**:

- Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors.
- Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the infrastructre landscape.
- Ability to Independently take on work to deliver the enterprise program which require a strong understanding of core concepts in Vmware, Azure Stack HCI, Nutanix,NetApp Storage and backup Technologies.
- Strong skills in troubleshooting/support, and an ability to stay calm under pressure.
- May be expected to engage on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow both regarding program activities or regular day-to-day as time permits.
- After business hours or evening or weekend shifts of work may be required as patching is often completed after hours for systems/servers.
- Participate in team On-Call Rotations (24 x7) and workday escalations involving complex problem-solving for incident resolution.

**What’s in it for you?**
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off
- TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities:

- Self-driven career development programs (E.g. MyPath program)
- Wellness Programs:

- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity:

- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
- This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you_

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: None
Posting Category/Function: Technology & Systems Administration
Requisition ID: 317607

Posting Notes: Technology

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