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Senior VOC Experience Specialist

2 months ago

Calgary, Alberta, Canada Leger Full time
Job Title: Senior VOC Experience Specialist

We are seeking a Senior VOC Experience Specialist to lead the development, configuration, and implementation of Customer Experience (CX) programs within the Medallia platform.

The ideal candidate will have 10 years of experience with Voice of the Customer platforms, project management, and enterprise software.

Key Responsibilities:

  • Develop and implement CX programs within Medallia, including assessment of project timelines and technical feasibility.
  • Design and build dashboards, reports, and survey distribution systems.
  • Configure data stream import and export, Medallia Data Collection engine, and alert systems.
  • Integrate with third-party software and APIs.

Requirements:

  • 10 years of experience with Voice of the Customer platforms.
  • 10 years of experience in project management, enterprise software, and/or market search.
  • Medallia Product Certification - CX/CEM Certified.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a leading customer experience company.