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Platform Specialist

1 month ago

Calgary, Canada Rogers Communications Full time

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for:

The Platform Specialist will have a focus on planning and supporting our Virtualization (VMware, Nutanix AHV, HCI) and Storage environments (NetApp) while adding valuable support to the Backup (NetBackup, Commvault) environments supported by the Infrastructure Services Team.

What you’ll do:
  • Responsible for delivering patch management and related security agents to all infrastructure assets
  • Accountable for reporting and service metrics including analytics, capacity, and performance of the virtualization environment as requested by leadership
  • Participate in triage and root cause analysis.
  • Participate in establishing an annual Performance Management Plan (PMP) for career development.
  • Provides infrastructure technology platform expertise in the delivery of Rogers technology projects and initiatives.
  • Provide 3rd tier level support to Server Operations, teams with incidents and issues related to all infrastructure platforms.
  • Participation as a key member of the Vulnerability Management program team.
  • Creating and maintaining support documentation for processes like patching and hardware deployments.
  • Assisting with the identification of server assets, versions, patch levels, agent status.
  • Building reporting functionality and self serve capability in vRealize (vRops). Maintaining ongoing compliance reporting for application of agents and patches to support the various projects within the program.
  • Serving as escalation resource and representing the team on infrastructure and application integration issues as related to installs of agents, patching deployments, or any other project related work.
  • Supporting the infrastructure environment through standard ITSM Processes.
  • Provides input based on technical expertise and has a strong understanding of industry best practices.
What you bring:
  • Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors.
  • Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the infrastructure landscape.
  • Ability to independently take on work to deliver the enterprise program which requires a strong understanding of core concepts in VMware, Azure Stack HCI, Nutanix, NetApp Storage and backup Technologies.
  • Strong skills in troubleshooting/support, and an ability to stay calm under pressure.
  • May be expected to engage on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow both regarding program activities or regular day-to-day as time permits.
  • After business hours or evening or weekend shifts of work may be required as patching is often completed after hours for systems/servers.
  • Participate in team On-Call Rotations (24 x 7) and workday escalations involving complex problem-solving for incident resolution.
What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

  • Competitive salary & annual bonus
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering
  • Company matching contributions to charities you support
  • Growth & Development Opportunities:
    • Self-driven career development programs (E.g. MyPath program)
    • Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Homewood employee & family assistance program
    • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
    • Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
    • Work for an organization committed to environmental protection
    • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and driver's abstract may be required depending on the role.