Front Desk Agent

6 months ago


Montréal, Canada HOTEL10 Montréal Full time

**Work place**:10 Sherbrooke St W, Montréal, Québec H2X 4C9

**Status**: Full-time

**Salary**: 23.40$ per hour

Established in a building that is both mythical and contemporary, HOTEL10 is an absolutely unique boutique hotel that will make you discover and experience Montreal culture in all its forms. Located on Sherbrooke Street at the corner of Saint-Laurent Boulevard, HOTEL10 is at the heart of the action and a stone's throw from the Quartier des Spectacles. Accessible by public transport, the job opportunities in the young and professional team of the HOTEL10 are extraordinary.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.
- Check in the client, handle administrative formalities required by the hotel;
- Inform the client about the hotel's services and provide them with the keys to their room;
- Provide information, if necessary, about cultural, gastronomic, etc. activities offered by the city or region;
- Prepare invoices and collect payment from the client upon departure;
- Manage the real-time availability of rooms on a reservation software;
- Optimize the hotel's occupancy rate by establishing statistics on the software;
- Effectively respond to all external and internal client calls and provide correct responses;
- Provide accurate information about the hotel's services, amenities, and different types of rooms, and promote them to optimize sales;
- Adhere to established standards, norms, and procedures;
- Communicate and interact effectively in various work situations;
- Sell hotel products and services;

**Skills**:

- Autonomy
- Interpersonal skills
- Knowledge of the hotel industry
- Availability to work varying schedules, including evenings and weekends.
- Ability to work in a team
- Versatility
- Initiative and professionalism
- Communication skills both in writing and orally
- Knowledge of tourist attractions and the city in general
- Ability to identify customer needs
- Customer service skills oriented towards service quality

**Language**: Bilingualism (French-English) is required for this position, as we serve an international clientele.

**_ Who are we:_**
- Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. At Tidan, the well-being of its employees is important. To this end, several policies have been developed and implemented._

**_ Why join our team:_**
- Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more._
- Social life is at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company._
- We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you._


  • Hotel Front Desk Agent

    5 months ago


    Montréal, Canada APD SMART INC Full time

    **Front Desk Agent (Full time/ part time)** As a Front Desk Agent, you will be the face of our facility to our guests. You will be responsible for the entire experience from beginning to end in our facilities. **What you will do**: - Greet guests and provide interactive service to the guests through phone and in-person interactions - Administrative tasks...

  • Front Desk Agent

    3 weeks ago


    Montréal, QC, Canada 2K Full time

    Cloud Chamber is looking for a personable and courteous Front Desk Agent to be the welcoming spirit of our Montreal studio location. You will work closely with the Facilities Coordinator to ensure an overwhelmingly positive employee and guest experience. You are a confident and positive team player with a hospitality centric mentality. You will be the first...

  • Front Desk Agent

    5 months ago


    Montréal, Canada Club Med Full time

    **Γνωρίζετε το Club Med;** Διαθέτουμε περίπου 70 resorts,σε 26 χώρες, τα οποία λειτουργούν για χειμερινή ή καλοκαιρινή σαιζόν. Κάποια απο αυτά είναι ανοιχτά όλο το χρόνο. Προσφέρουμε στους πελάτες μας υψηλής...

  • Front Desk Agent

    6 months ago


    Montréal, Canada Club Med Full time

    You are - Sociable, you know how to connect with our guests and build a trusting relationship. - Helpful and attentive, finding the right solution for all our guests. - Multilingual, you master at least two languages and are comfortable with international guests. You will - Be responsible for welcoming guests, providing information and personalising...

  • Front Desk Agent

    6 months ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    6 months ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    6 months ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    1 week ago


    Montréal, QC, Canada Rodeo FX Full time

    **Company Description** Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential. Nominated for 3 Emmy® Awards for its work on the series Stranger Things season 4, The Witcher season 2 and...


  • Montréal, Canada Sonder Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Front Desk Agent

    3 months ago


    Montréal, QC, Canada Quality Inn Centre-Ville Montreal Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. **Job Duties**: - Maintains an inventory of vacancies,...


  • Montréal, Canada Lelux Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...


  • Montréal, Canada Lelux Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...


  • Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...


  • Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...


  • Montréal, QC, Canada Lelux Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...


  • Montréal, Canada Hotel Espresso Full time

    Job Description: We are looking for someone who loves working at night! A night auditor is responsible of the hotel’s department of Front Desk during the establishment’s late operating hours. As such, they are responsible of the front desk’s standard tasks as well as insuring the accounting closure of the day during the night shift. Finding someone...

  • Night Front Desk Agent

    2 months ago


    Montréal, QC, Canada Ramada Plaza Montreal Full time

    **Job Summary** **Responsibilities**: - Greet guests upon arrival and ensure a smooth check-in process - Answer phone calls and assist with inquiries or reservations - Handle guest check-outs efficiently - Provide information about hotel services, facilities, and local attractions - Assist with guest requests and resolve any issues promptly - Maintain a...

  • Front Desk Manager

    5 months ago


    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24104810 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Desk Agent

    5 months ago


    Montréal, Canada Prestige Fitness Gym Full time

    if you were to come on board as one of our Front Desk Associates, we’d ask you to do the following for us: - Provide hospitality reception services to the gym clients. - Cleaning and Sanitizing gym equipments - Be the first point of contact for client regarding gym queries - Ensure data stored in the system is current with respect to client information,...

  • Front Desk Agent

    6 months ago


    Montréal, Canada Le Nouvel Hôtel Montréal Full time

    **Workplace**: 1740 boulevard René-Lévesque Ouest, Montréal, Quebec, Canada, H3H1R3 **Status**: Full Time **Salary**: 24.57$ per hour Located in downtown Montreal, Le Nouvel Hotel gives you quick access to all means of transportation. You want to be surrounded by passionate professionals, this 4-star hotel is ready to receive you. In addition, the...