Manager, Service Operations

2 weeks ago


Toronto, Canada Bell Full time

Req Id: 417408

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

**Key Responsibilities**:

- Labour Relations Support and Onboarding of accommodated technicians
- Accountability to be proactive in identifying accommodation placements, improving Accommodations processes and experience and finding techs more permanent placements working closely with LR and Operations
- Work cooperatively with different Operations teams to meet project and customer’s service commitments
- Accountable for a team of remote CEP technicians who work various shifts, including coaching and development
- Daily event management and team project support, including escalations
- Perform audits, provide constructive feedback, seek improvement opportunities
- Experience in project management with the ability to meet tight timelines, self-determination to drive results and communicate plans and results to various management and director levels.
- Responsible for representing Field Operations within project delivery teams. Tasks include, but are not limited to: documenting business and system requirements, developing training plans, communications, change management and supporting work back schedules

**Critical Qualifications**:

- Customer Focus with the ability to work with customers and partners to determine their needs and requirements
- Proven analytical and problem solving ability with exceptional attention to detail
- Excellent leadership and a demonstrated ability to manage change and communicate effectively at all levels
- Strong Self Management capability to work with multi-disciplinary tasks and projects
- Flexible to work under pressure and meet deadlines, displays high sense of urgency
- Strong aptitude to recognize opportunities for improvement and take appropriate action

**Preferred Qualifications**:

- Previous experience managing in Field Services.
- Experience managing staff in a unionized environment.
- Working knowledge of various networks and technologies (IPTV, DSL, Voice, Cable).
- Good working knowledge of Field Services.
- Previous project management and/or business analyst experience
- PC skills - Microsoft Office.

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Don Mills || Canada : Ontario : Ajax || Canada : Ontario : Guelph || Canada : Ontario : Hamilton || Canada : Ontario : Kitchener || Canada : Ontario : London || Canada : Ontario : Markham || Canada : Ontario : Milton || Canada : Ontario : Mississauga || Canada : Ontario : North York || Canada : Ontario : Ottawa || Canada : Ontario : Scarborough || Canada : Ontario : Toronto || Canada : Ontario : Waterloo
**Work Arrangement**: Hybrid
**Application Deadline**:04/16/2024

Created: Canada, ON, Toronto

**Bell, one of **Canada's Top 100 Employers.


  • Operations Manager

    4 weeks ago


    Toronto, Canada Crown Food Service Equipment Full time

    **OPERATIONS MANAGER** Our North York Company is a Canadian manufacturer specializing in custom fabricated equipment, sold to a global marketplace for over 25 years. A publicly traded company, we are committed to creating a positive work experience for employees by providing them with a safe work environment and opportunities for growth. We are a supplier...

  • Operations Manager

    5 days ago


    Toronto, Canada Paramount Concierge Services Ltd Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for...

  • Operations Manager

    2 weeks ago


    Toronto, Canada SavvyPro Edu Inc Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Work setting**: - Education **Tasks**: - Plan, organize, direct, control and evaluate daily operations - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate...

  • Operations Manager

    4 weeks ago


    Toronto, Canada Advertience Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Hire and train or arrange for training of staff - Plan, organize, direct, control and evaluate the operations of a department...


  • Toronto, Canada Unity Health Toronto Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...

  • operations manager

    2 weeks ago


    Toronto, Canada SULYMON GLOBAL INC. Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksCo-ordinate administrative servicesPlan, organize, direct, control and evaluate daily operationsDirect and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative servicesHire and train or arrange for training of...

  • operations manager

    2 weeks ago


    Toronto, Canada SULYMON GLOBAL INC. Full time

    Education: Expérience: EducationBachelor's degreeTasksCo-ordinate administrative servicesPlan, organize, direct, control and evaluate daily operationsDirect and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative servicesHire and train or arrange for training of staffPlan, administer...

  • Operational Manager

    4 weeks ago


    Toronto, Canada Next Golf Full time

    Job Summary: We are seeking a dynamic and experienced Operations Manager to oversee the operational aspects of our indoor golf simulator facilities across Ontario. The Operations Manager will be responsible for managing our central customer service team, coordinating with maintenance technicians, and ensuring all locations adhere to our high standards of...


  • Toronto, ON, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday Homepage Consider the possibilities of joining a Great Place to Work! Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals,...


  • Old Toronto, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage...


  • Old Toronto, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage...


  • Old Toronto, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage...


  • Old Toronto, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage...

  • Operations Manager

    4 weeks ago


    Toronto, Canada Cushman & Wakefield Full time

    Job Title Operations Manager Job Description Summary Reporting to the Associate Director Property Management the Operations Manager is a senior building operations position and is responsible for overseeing and providing administrative, operational, and technical service and support to the operations department of a 1.M sq. ft. mixed use office/retail...


  • Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...


  • Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...


  • Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...


  • Toronto, Canada Miller Thomson LLP Full time

    As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...

  • Operations Manager

    5 days ago


    Toronto, Canada Aurum Full time

    **Operations Manager** **Job Overview**: Reporting to the Director of Operations, the Operations Manager allocates both human and material resources within a designated region to ensure smooth operations and efficient workflow. This position is responsible for maintaining and increasing the overall efficiency of Aurum operations. **About Us**: Aurum is a...

  • Operations Manager

    5 days ago


    Toronto, Canada Indigo Park Canada Inc Full time

    Are you ready to soar to new heights in your career? We are seeking a passionate and innovative Airport Operations Manager to join our team and help lead the way in shaping the future of airport parking across Canada. As the Airport Operations Manager, you will be the captain of efficiency, safety, and seamless customer service. Join us as we redefine the...