Service Representative Telephony
4 weeks ago
Job Requisition Id: 171941
Business Function: Customer Experience
Primary City: Toronto
Province: Ont. - GTA
Employment Type: Full-Time
Employment Status: Temporary with the possibility of extension or permanency
Language Requirement: Various Linguistic Profiles
Employee Class and Level: SL 03
Number of Vacancies: 1
Job Closing Date (MM/DD/YYYY): 08/22/2023
Reporting to the Superintendent, Commercial Service, the Service Representative is an integral member of the Customer Relationship Management team providing after sale service to key account and enterprise commercial customers. The telephony Service Representative responds to calls from the CRM case process, directly from customers, and Mail Operations. Ensures customer concerns and problems are resolved with urgency.
**Responsibilities**:
Below are the main job requirements and responsibilities for the Service Representative Telephony.
- Analyze and resolve client problems with key account and enterprise customers via the telephone and forward problems requiring further analysis to a deployed Service Representative.
- Plan, develop and prioritize customer calls as well as follow-up calls to discuss new products with the customer and to ensure they are satisfied with the product or service offering.
- Educate and inform commercial customers, including developing presentations, on existing and new products and Mail Operations processes including mail preparation, containerization, packaging and scheduling.
- Write or modify service proposals, and inform Mail Operations and all stakeholders of the signed agreements and any proposed changes.
**Job Responsibilities (continued)**:
- Contribute to the team sales target and CVI target by identifying potential sales opportunities and referring the lead to the sales team.
- Participate in the implementation of corporate initiatives at the divisional level, assume accountability for the achievement of specific goals based on these initiatives, and call customers to explain any anticipated changes.
- Keep up-to-date with basic selling skills and key competitors’ products and services.
- Maintain an in-depth knowledge of Canada Post products, networks and transportation, the National Distribution Guide, and Canada Post Operating Systems and processes including business and financial concepts.
**Qualifications**:
Education
- Post-Secondary Degree/Diploma (Equivalent experience may be accepted in lieu of a Post-Secondary Degree/Diploma)
Experience
- Minimum 2 years’ experience working in commercial customer service or commercial sales in a call centre environment
- Not Applicable
Assets
- Not Applicable
**Other Information**:
Should you meet the minimum requirements, you may be placed on an eligibility list for a period of 12 months.
**Safety Sensitive Positions**
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.
**Employment Equity**
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
**Conflict of Interest**
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
**Accommodation**
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
**Important Message**
**Our signature behaviours**
**Make the call **- We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
**Know the destination**- We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches. **Deliver for others **- We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
**Ignite our pride**- We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.
**Our values**
Our Values have three dimensions**:“We matter as individuals, We matter to one another, We matter to our country”**
**TRUST**
I earn the **trust **placed in me every day, and I **trust **that my safety and well-being are everyone’s top priority.
We
-
Senior Telephony Engineer
2 months ago
Old Toronto, Canada SIPSTACK Inc. Full timeToronto, ON · Full-time Salary · TBD 2022-10-15 About UsSipsters are on a mission to build a safer connected tomorrow. Our suite of innovative products are built to eradicate fraudulent and spam calling as well as provide next generation experiences and services to the telecommunications industry. We are a hard-working team that are detail oriented...
-
Senior Telephony Engineer
2 months ago
Old Toronto, Canada SIPSTACK Inc. Full timeToronto, ON · Full-time Salary · TBD 2022-10-15 About UsSipsters are on a mission to build a safer connected tomorrow. Our suite of innovative products are built to eradicate fraudulent and spam calling as well as provide next generation experiences and services to the telecommunications industry. We are a hard-working team that are detail oriented...
-
Senior Telephony Engineer
2 months ago
Old Toronto, Canada SIPSTACK Inc. Full timeToronto, ON · Full-time Salary · TBD 2022-10-15 About UsSipsters are on a mission to build a safer connected tomorrow. Our suite of innovative products are built to eradicate fraudulent and spam calling as well as provide next generation experiences and services to the telecommunications industry. We are a hard-working team that are detail oriented...
-
Senior Telephony Engineer
1 week ago
Old Toronto, Canada SIPSTACK Inc. Full timeToronto, ON · Full-time Salary · TBD 2022-10-15 About UsSipsters are on a mission to build a safer connected tomorrow. Our suite of innovative products are built to eradicate fraudulent and spam calling as well as provide next generation experiences and services to the telecommunications industry. We are a hard-working team that are detail oriented...
-
Senior Telephony Engineer
1 week ago
Old Toronto, Canada SIPSTACK Inc. Full timeToronto, ON · Full-time Salary · TBD 2022-10-15 About UsSipsters are on a mission to build a safer connected tomorrow. Our suite of innovative products are built to eradicate fraudulent and spam calling as well as provide next generation experiences and services to the telecommunications industry. We are a hard-working team that are detail oriented...
-
Project Manager
2 months ago
Toronto, Canada PeopleToGo Full timeJob Title: Project Manager for Cisco Telephony ProjectLocation: Toronto, OntarioType: 12 month Contract (8 hours a day/5 days a week)Starts: August 27, 2012 Overview:Our client is seeking a talented Project Manager for Cisco Telephony Project to join their team. The successful candidate will be responsible for managing assigned project(s). Qualifications...
-
Project Manager
1 week ago
Toronto, Canada PeopleToGo Full timeJob Title: Project Manager for Cisco Telephony ProjectLocation: Toronto, OntarioType: 12 month Contract (8 hours a day/5 days a week)Starts: August 27, 2012 Overview:Our client is seeking a talented Project Manager for Cisco Telephony Project to join their team. The successful candidate will be responsible for managing assigned project(s). Qualifications...
-
Customer Service Representative
24 hours ago
Toronto, Canada Zurich Insurance Full time**Are you ready for an adventure in travel assistance?** - At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.- Our extensive experience in...
-
Customer Service Representative
3 weeks ago
Toronto, Ontario, Canada Zurich Canada Full timeAre you ready for an adventure in travel assistance? At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling. Our extensive experience in global...
-
Customer Service Representative
1 week ago
Toronto, Ontario, Canada Zurich Canada Full timeAre you ready for an adventure in travel assistance? At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling. Our extensive experience in global...
-
Toronto, Canada KAR Global Full timeLocation: Remote Required Availability: - Monday-Friday: 8:00 AM - 8:00 PM EST- Currently hiring for: 11:00 AM - 8:00 PM EST Languages: - Trilingual Preferred: English, French & Spanish (Written & Spoken)- Bilingual Required: English & French (Written & Spoken) KAR Global makes wholesale easy so our customers can be more successful. Our end-to-end...
-
Genesys Administrator
2 weeks ago
Toronto, Canada Flight Centre Travel Group Full time**Job no**: 517992 **Brand**: Flight Centre Travel Group **Work type**: Hybrid **Location**: Ontario **Categories**: Information & Technology **Genesys Administrator** Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has...
-
Training Specialist
2 months ago
Toronto, Canada ThoughtStorm Inc Full timeMust Have: Experience delivering training material to both technical and non-technical users. 5+ years of experience as Trainer, preferably in Public Sector or Contact Centre. Familiar with paramedic practices, ambulance dispatch center operations and related communications system functions Experience delivering training related to 24x7 critical...
-
Sales Account Executive
3 weeks ago
Toronto, Canada iTeraTEL Communications Full timeToronto, ON - Position Overview iTeraTEL is building a sales team responsible for selling bundled telephony solutions to small and mid-sized business clients. Reporting to senior management, the Account Executive is responsible for selling unified communication solutions such as Hosted IP PBX, SIP Trunking, Voice & Video Conferencing, and...
-
Bilingual Customer Service Representative
3 weeks ago
Toronto, Canada Zurich Insurance Company Full timeAre you ready for an adventure in travel assistance? At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling. Our extensive experience...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Canada Zurich Insurance Company Full timeAre you ready for an adventure in travel assistance? At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling. Our extensive experience...
-
Manager, Iam Network
1 week ago
Toronto, Canada LCBO Full timeLocation Address: 100 Queens Quay East, 9th Floor, Toronto Number of Openings: 1 Pay $72,205.00 - $130,012.00 Job Posting Description: This is a hybrid role [#LI-Hybrid] The IAM, Network & Telephony Ops Manager is responsible for planning, managing, increasing adoption, delivering, and supporting the enterprise level Identity, Messaging, Network and...
-
IT Service Desk Analyst
1 week ago
Toronto, Canada Systematix Full timeWe are Systematix and we are looking for a **IT Service Desk Analyst** to fill** **a six-month contract-to-hire position with one of our key clientele in Toronto. **ABOUT THE PROJECT** **ABOUT THE RESPONSIBILITIES** - Installs, assembles and configures telephony or computer peripherals such as printers, scanners and related hardware. - Makes hardware and...
-
Sales Account Executive
1 week ago
Toronto, Canada iTeraTEL Communications Full timeiTeraTEL has a high emphasis on performance, and we link both career growth and rewards directly to merit and achievement. We customise career paths and retention plans according to the unique needs of an individual. Right from the entry level, we draw career maps for each employee, outlining possible alternate career paths, which could include planned job...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada Zurich Insurance Company Ltd. Full timeAre you ready for an adventure in travel assistance? At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling. Our extensive experience...