Pension Administration Manager

2 weeks ago

Winnipeg, Canada Prudent Benefits Administration Services Inc Full time

**Corporate Overview**

Prudent Benefits Administration Services Inc. (“PBAS”) is an independent third-party administrator to pension and benefit plans, specializing in multi-employer trusts, with 150+ employees in seven offices across Canada serving over one million plan members and beneficiaries. PBAS provides a competitive compensation and benefits package, a flexible, team-oriented environment, and is committed to fostering a diverse, equitable, and inclusive workplace.

**Position Objective**

**Key Responsibilities**
- Manage, train, monitor, and direct the workflow of a multi-jurisdictional team of administrators with mínimal supervision
- Ensure service standards are maintained under tight time constraints
- Document, streamline, and optimize day-to-day processes, procedures, and workflows and work with the National Services and Systems teams towards the cross-country harmonization of same
- Review work produced by administration staff including pension, termination, death, marriage breakdown and garnishment benefit payments
- Compose/review various communications with members and beneficiaries
- Resolve issues as they relate to calculations and/or system data issues
- Preparation of reports as required, ensuring timely completion
- Resolve client/member complaints in a professional manner
- Support team members with questions pertaining to policies and procedures, providing instruction as required
- Ensure team members are maintaining member and beneficiary system records accurately as transactions are processed
- Manage and support special projects
- Other administrative duties as required

**Application Requirements**
- A minimum of five years of experience in defined benefit pension administration (multi-employer experience a plus)
- Strong working knowledge of pension legislation across Western Canada
- An aptitude for figures with attention to detail
- High proficiency with pension administration systems, enterprise content management software, and MS Office (advanced Excel functionality in particular). A willingness to receive training and be the point person for staff support as new administration system functionality is implemented
- Excellent organizational skills with the ability to multitask and quickly adapt to changing priorities
- Exceptional interpersonal and communication skills (written, verbal, and presentation)
- Attention to detail and strong organizational skills
- CEBS designation or a background in actuarial math or a pension consulting environment is an asset
- Demonstrated leadership capabilities and the ability to guide and oversee work through to completion (experience managing in a union environment a plus)
- Demonstrated coaching and training skills
- Written and verbal fluency in French

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- defined benefit pension administration: 5 years (required)

Work Location: Hybrid remote in Winnipeg, MB

Expected start date: 2023-03-27

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