Pension & Benefits Officer

2 weeks ago

Winnipeg, Canada City of Winnipeg Full time

The Winnipeg Civic Employees’ Benefits Program_ (_WCEBP_) is a dynamic and growing administrator of pension, long term disability, and life insurance benefits. Its Member Services unit is responsible for pension and benefit processing activities related to retirements, changes to employment status, relationship breakdowns, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures and legal and regulatory requirements. Staff of the _WCEBP_ work in a highly technical financial environment requiring attention to detail, accuracy, and confidentiality. We value the more than 20,000 Members that we serve and we are dedicated to maintaining their trust.

WCEBP is looking for highly motivated, analytical individuals with strong organizational, communication and relationship building skills to join our Member Services team. The Pension & Benefit Officer works collaboratively across the organization and within the Member Services team to manage the determination and delivery of benefits, resolve complex Member matters and supervise and train professional staff. This includes reviewing and approving complex pension and benefit calculations within plan provisions and regulatory requirements, as well as authorizing lump sum and biweekly payroll payments.

**As the **_Pension & Benefits Officer_** **you will**:

- Work collaboratively to manage the day-to-day determination and delivery of benefits, including assigning and verifying pension and benefit calculations, communicating calculation results within regulatory timeframes, and authorizing lump sum and biweekly payroll payments.
- Communicate pension and benefit information to Members by composing Member communications and meeting with Members one-on-one and through group presentations.
- Identify, analyze and resolve Member issues and inquiries.
- Assist in developing business processes, including IT solutions, and research and draft policy/procedure recommendations in response to legislative changes and/or amendments to the plans.
- Supervise and provide training and guidance to clerical support staff, and manage special projects.

**Your education and qualifications include**:

- Bachelor's Degree in mathematics or a related field such as actuarial science, statistics or economics, or business administration with a focus in actuarial mathematics or leadership. Completion of - or willingness to enroll in and complete within three years of employment - the CEBS (Certified Employee Benefits Specialist) Program RPA (Retirement Plans Associate) designation. An equivalent combination of education, training and experience may be considered.
- Experience in defined pension administration, including a working knowledge of pension legislation.
- Demonstrated analytical, research, problem-solving and decision-making skills, with the ability to effectively and efficiently resolve Member concerns and inquiries.
- Proven attention to detail and organization skills, with the skill to manage and meet competing and multiple deadlines while maintaining service levels and accuracy.
- Demonstrated ability to effectively communicate orally and in writing with a wide range of people in varying circumstances.
- Demonstrated proficiency in the use of Microsoft Office, with advanced Excel skills.
- A flexible approach to work and a positive attitude, including the willingness and ability to learn and adapt to change.
- Proven self-starter, operating with a strong sense of urgency and a high level of integrity.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- Applicants will be required to undergo proficiency testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
- Willingness and ability to successfully complete additional training and/or certificates relevant to this position's duties within specified timeframes, if requested by _WCEBP_ management.

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