Team Leader
7 months ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
**Job Description**:
What You’ll Be Doing
The Team Leader will provide direction, guidance, and support to a team of up to 15 Credit Service AML Analysts. You will develop, coach and empower team members to provide clients with a superior experience. You will support employees in transferring the skills and knowledge they have acquired in training into success.
- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview_
How You’ll Succeed- People Leadership - Develop a team of Credit Service AML Analysts through daily coaching and long term mentorship.- Relationship Management - Build a strong team spirit, encourage team leaders to work together and ensure an appropriate communication process is in place to facilitate information sharing. Provide visible leadership by frequently spending time on the floor and actively engaging with employees and partners.- Data Analysis - Review and analyze various data including call and performance measures. Use data to identify and remove obstacles preventing optimal team performance.- Work collaboratively in partnership with Business Product Team, Costco Product team, Compass Operations Support team and the Contact Centers to achieve optimal client experience with accurate results- Experience with Business Credit Applications and AML requirements an asset. AS400-
- Compass-
- TS2-
- ECIF-
- Equifax and Transunion Credit Bureau Reports-
- Microsoft OfficeWho You Are- You can demonstrate experience in leading a large team of people, preferably in an operational environment. Knowledge of the Credit Adjudication is considered an asset.- You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto-750 Law Ave. W., W3
Employment Type
Regular
Weekly Hours
37.5
**Skills**:
Accountable, Communication, Decision Making, Documentations, Management Reporting, Regulatory Requirements, Relationship Management, Teamwork
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