Collections Specialist

2 months ago

Calgary, Canada Convergint Technologies Ltd Full time

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Daily review of client accounts, including reconciliation, dispute identification and resolution.
- Monitoring collections portfolio. Completing timely follow ups based on touchpoint requirements on all invoices, using various collections methods as required.
- Entry of all collections notes/ updates into tracking tool, reviewing notes weekly to identify potential challenges which may be impacting DSO.
- Develop contacts within accounting departments of our customer base to gain a better understanding of how our customers operate and how we can provide the highest level of customer service.
- Identifying anomalies and providing business areas with feedback and support.
- Working directly with the collections team and other internal colleagues in various departments to raise visibility on past due and high-risk clients.
- Assist with providing required backup and documentation for legal escalations.
- Following company collection processes and procedures in a professional manner, to maximize recovery and minimize debt.
- Coverage of team tasks and portfolios dependent on business needs.
- Participating in scheduled project & service collections meetings based on portfolio with GM’s, providing necessary feedback and completing required meeting actions.
- Always acts as “our customer’s best service provider” by focusing on customer satisfaction.
- Prepare and send customer surveys as required.
- Completes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
- Communicates effectively with and works with other team members consistently to improve overall operations of the Convergint Technology Center, and company.
- Keeps up to date and informed on all company policies.
- Always presents a professional image of Convergint in appearance and behavior.
- Demonstrates a high level of integrity and accountability by focusing

**What You’ll Need**
- Good proficiency with financial software
- Good interpersonal and verbal communications skills and ability to deal with a wide cross section of people both internal and external to the business.
- Good Microsoft Outlook, Excel, Word, and Power Point skills.
- Good financial analytical skills including ability to interpret financial reports.
- Good proficiency in accounts receivable processes
- Strong problem-solving abilities.
- Strong customer service/care skills.
- Strong attention to detail and results focused.
- Strong team orientation.
- Strong organizational/time management skills.

**Requirements**:

- College diploma or certificate in Business Administration, Accounting, Credit Institute of Canada courses or similar programs preferred. Relevant combination of experience and education will also be considered.
- Minimum of one year experience in an accounting environment. Previous accounts receivable or collections experience is preferred.
- Experience working in a construction environment preferred.
- Minimum of two years’ customer service experience required.
- Minimum of two years’ working knowledge of administrative functions within an office environment
- Bilingual English/French is considered an asset

**Company Benefits and Perks**

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

- Company Holidays and Paid Time Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP;
- Work environment committed to safety;
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Corporate Social Responsibility Day
- And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

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