Front Desk Agent
3 days ago
Executive Plaza Hotel and Conference Centre Coquitlam prides itself on providing the best service, great value and comfortable accommodations in boutique hotel environment. Located in the heart of Metro Vancouver, our hotel features The Wild Fig restaurant with Live Entertainment (on weekends). Our Flexible Conference Facility includes 9 meeting rooms and can accommodate up to 600 people.
**Role Summary**
Reporting to the Front Office Manager, the Front Desk Clerk is responsible for operating the switchboard, greeting, and welcoming all guests, and providing superior service for all arriving and in-house guests.
**Key Accountabilities**
1. Provides customer service and handles administrative duties, such as the check-in and check-out of guests, handling guest concerns, assisting with arrivals and
departures of groups and tours, luggage storage and assist with reservations.
2. Acts as an ambassador for Executive Hotel Coquitlam, including greeting guests and handling basic inquiries.
3. Demonstrates a customer service attitude with internal / external contacts.
4. Handles cash, credit and debit card transactions in accordance with Hotel Policies.
5. Reports discrepancies in room rates, payment information and credit arrangements to the Front Office Manager for follow up.
7. Verifies accuracy of daily inputs, including payment transactions, and submits daily shift audit for review by the night audit.
8. Liaise with all departments on a regular basis to ensure efficient and smooth services are provided.
9. Other duties as required.
**Education and Experience**
- Minimum 1 year guest service experience preferably at the Front Desk in a busy hotel environment
- Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
- 1 year related work experience, Hospitality Diploma and/or equivalent combination of education and experience an asset
**Advanced communication (oral and written), interpersonal, and customer service skills**
- Technical aptitude.
- Able to work flexible hours (evenings/weekends/holidays)
- Knowledge of reservation operating systems is an asset.
- Beginner level in the use of MS Office Suite.
- Professional appearance and attitude.
- Able to multi-task and demonstrate initiative.
- Must be eligible to work in Canada.
**Job Types**: Part-time, Casual
**Salary**: $19.89-$21.32 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Evenings
- Holidays
- Morning shift
- Night shift
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
-
Front Desk Agent
1 month ago
Coquitlam, Canada Tri City Momentum Therapeutics Full time**Job Summary** **Duties** - Greet patients upon arrival with a friendly demeanor and assist with check-in and payment, billing and insurance procedures - Answer phone calls promptly, providing information about clinic services, and patient concerns. - Manage billing and booking of patients using management software and ensure accurate data entry for...
-
Front Desk
7 months ago
Coquitlam, Canada Planet Fitness Full timePlanet Fitness is looking for energetic, enthusiastic **Front Desk Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Front Desk Representatives enjoy**: - Growth...
-
Overnight Front Desk
4 weeks ago
Coquitlam, Canada Planet Fitness Full timePlanet Fitness is looking for energetic, enthusiastic **Overnight Front Desk Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Front Desk Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Overnight Front Desk Representatives enjoy**: -...
-
Overnight Front Desk
2 months ago
Coquitlam, Canada Planet Fitness Full timePlanet Fitness is looking for energetic, enthusiastic **Overnight Front Desk Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Front Desk Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Overnight Front Desk Representatives enjoy**: -...
-
Front Desk Coordinator
3 days ago
Coquitlam, Canada GFR Pharma Full timeGFR Pharma is a privately held manufacturer of natural health products. As a proudly Canadian company located in Coquitlam B.C., we are committed to manufacturing high-quality supplements for our customers. We are looking for an energetic and motivated **Front Desk Coordinator** to join our team! - Are you friendly? Outgoing and organized? Then this role is...
-
Front Desk Receptionist
2 months ago
Coquitlam, Canada Renew Holistic Medicine Clinic Full time**Overview** **Duties** - Greet and assist clients and visitors in a professional manner. - Manage incoming calls with proper phone etiquette, directing them to the appropriate personnel. - Schedule appointments and maintain an organized calendar for office staff. - Perform data entry tasks, including maintaining client records using computerized systems. -...
-
Front Desk Coordinator
5 days ago
Coquitlam, Canada GFR Pharma Ltd. Full time**Looking for your next great opportunity?** We are looking for an energetic and motivated **Front Desk Coordinator** to join our team! Are you friendly? outgoing and organized? Then this role is for you! Our Front Desk Coordinator is responsible for answering and directing phone calls, welcoming visitors, and providing administrative and clerical support...
-
Front Desk Coordinator
2 months ago
Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a highly skilled Front Desk Coordinator to join our team at beBee Professionals in Port Coquitlam. As a key member of our front-line team, you will be responsible for providing exceptional support to our clients and team members. Your primary duties will include managing incoming calls, scheduling appointments, and performing general...
-
Guest Services Agent
7 months ago
Port Coquitlam, Canada Poco Inn & Suites Hotel Full timeFull Time Guest Services Agent Part Time Guest Services Agent **Job Description**: - Work as a member of our guest service team - Check in/check out guests. Prepare folios. - Receive reservations and transfer incoming calls. - Responsible to handle cash, credit cards, groups and be able to balance your end of shift report. - Possess exemplary telephone...
-
Guest Services Agent
7 months ago
Port Coquitlam, Canada Poco Inn & Suites Hotel Full timeFull Time Guest Services Agent Part Time Guest Services Agent **Job Description**: - Work as a member of our guest service team - Check in/check out guests. Prepare folios. - Receive reservations and transfer incoming calls. - Responsible to handle cash, credit cards, groups and be able to balance your end of shift report. - Possess exemplary telephone...
-
Front Desk Associate
2 months ago
Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a highly skilled Front Desk Associate to join our team at beBee Professionals in Coquitlam, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key Responsibilities:Provide...
-
Front Desk Receptionist
3 months ago
Coquitlam, Canada Lansdowne Chiropractic Full time**Responsibilities**: - Greet and welcome patients and visitors in a professional and friendly manner - Answer phone calls, take messages, and direct calls to appropriate individuals - Schedule appointments and manage the appointment calendar - Check patients in and out, collect payments, and verify insurance information - Maintain patient records and...
-
Front Desk Leader
4 weeks ago
Port Coquitlam, Canada Gold's Gym - British Columbia Full time**FRONT DESK LEADER - FULL TIME** **Gold’s Gym Port Coquitlam is hiring a full time Front Desk Leader, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!** **About Gold’s Gym Port Coquitlam** **Boasting an expansive 3 stories located just off of Lougheed Highway - This location features...
-
Front Desk Supervisor
6 months ago
Coquitlam, Canada Ramada Coquitlam Full time_**Duties**_ - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to all guests - Manage and coordinate guest check-ins and check-outs - Handle guest inquiries, requests, and complaints promptly and efficiently - Maintain a clean and organized front desk area - Answer phone calls and direct them to the...
-
Front Desk Leader
4 weeks ago
Port Coquitlam, Canada Gold’s Gym Full timeFRONT DESK LEADER - FULL TIME Gold's Gym Port Coquitlam is hiring a full time Front Desk Leader, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you! About Gold's Gym Port Coquitlam Boasting an expansive 3 stories located just off of Lougheed Highway - This location features floor to ceiling...
-
Front Desk Receptionist
7 months ago
Coquitlam, Canada Trifecta Rehab Full time**We are happy to announce that our organization is expanding and is looking for additional team members!** **Who are we?** - Founded in 2017, we are a multidisciplinary team that is a passionate group of physiotherapists, chiropractors and registered massage therapists. Our goal is to elevate the quality of care and to foster a deeper relationship with...
-
Assistant Front Office Manager
6 months ago
Coquitlam, Canada Executive Plaza Hotel Coquitlam, bc, canada Full time'''Job Summary''' We are seeking a highly motivated and organized individual to join our team as an Assistant Front Office Manager. As the Assistant Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and providing exceptional customer service to our guests. If you have a passion for hospitality and enjoy...
-
Front Desk Receptionist
6 months ago
Coquitlam, Canada Altura Massage Therapy Full timeWe are a small, yet well-established, Massage Therapy Clinic looking for a mature, responsible, and outgoing individual who can anticipate the needs around the clinic and take initiative in organization and task management while serving our patients. We have one permanent part-time position available for covering weekday evenings, weekends, and holidays....
-
Front Desk Coordinator
2 weeks ago
Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000About the RoleWe are seeking a highly skilled and organized Front Desk Coordinator to join our team at beBee Professionals in Port Coquitlam, Canada.Job SummaryThis is a dynamic opportunity for a detail-oriented individual to provide exceptional customer service, manage office operations, and support our team members.Key ResponsibilitiesCustomer Service:...
-
Front Desk Receptionist
7 months ago
Port Coquitlam, Canada Gold's Gym - British Columbia Full time**FRONT DESK RECEPTION** Gold’s Gym Port Coquitlam is hiring a part-time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you! **About Gold’s Gym** Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the...