System Supportability/lifecycle Specialist
3 weeks ago
Location: Toronto, Canada
Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.
We are looking for a System Supportability/Lifecycle Specialist to support our customer’s in-service CBTC systems, including immediate and long-term Services contracts.
This role Defines / Designs customer service solutions, the architecture of the service and the associated warranty and/or service supportability. You will formalize service requirements, in term of scope, cost of ownership and the in-service support of the Solution. During the bid phase, optimize and estimate the serviceability, the availability and the life cycle cost. During in service support, guarantees Service solution relevance through obsolescence management, planning and execution of in-service support contracts.
Key Responsibilities:
Managing Product obsolescence- Determines within a system or in a list of products the series (Part numbers) requiring a monitoring according to economic or technical criteria as well as the strategy of use of the final customer- Identifies critical components (electronic components, hardware and software COTS) on CBTC systems to be monitored and issues Maintenance Bulletins to Customers as proactive risk reduction monitoring strategies- Ensures that all critical items are codified in the Information System- Report and announce obsolescence issues to Customers and offer solutions- Performs status analyzes, sustainability analyzes or any other studies necessary to identify potential problems and their impact during the life cycle of the solution
Perform risk mitigation actions due to obsolescence- Prepares and updates forecasted sustainability analyzes on monitored items- Publishes notifications of obsolescence to the various actors concerned- Identifies the impact on equipment at the different physical levels (modules, cards) or on the functional chains of the systems- Ensures a relationship, with manufacturers and / or suppliers of components and / or COTS used in our materials, to control the support or the availability of the purchased items.- Proposes solutions: [Alternative items : strict (Fit, Form and Functions (F3) and Interface), or similar] [Storage], [Last Buy Order processing], [Partial or complete re-design], [Scavenging], [Cloning] in conjunction with different actors: product policy and design authority, purchasing department- Activates engineering services when a redesign phase is required
Defines methods and tools for managing obsolescence- Proposes an organization, scales resources and defines tools and interfaces to ensure risk management obsolescence- Implements the adapted processes and accompanies the project teams to ensure the provision of decision-making elements on an established scope- Elaborates indicators and reporting elements at each level of the process with the right level of information to be provided
Support Service Bids Through Preparing Service Estimates- Defines / Designs the customer service solution: Takes as an input the Service Solution requirements defined by customer- Ensures the design of the customer service solution, in interaction with the Architecture of the solution- Bid Planning and Estimating: As a member of the project bid/proposal team, develop strategies, implementation plans, and estimates to provide compliant, cost-competitive warranty and support solutions- Provides Reliability, Availability, Maintainability, Testability, Safety (RAMTS) studies, Life Cycle Cost Modelling, OPEX Estimation and ensures the required levels are reached according to customer requirements and THALES needs
Required Skills and Experience:
- Demonstrated experience in a commercial organization associated with the development and delivery of Maintenance, Engineering and Logistics Support Services- Understanding of the principles of lifecycle cost estimation and TCO Analysis-
- A minimum of 3 years’ experience in a Service/through-life-support role within a complex Hardware/Software intensive project-based company- A minimum of 3 years’ experience in supporting Project bids within a product centric technology company- A minimum of 3 years’ experience in Customer service and marketing/sales experience-
- Knowledge of engineering lifecycle management principles, obsolescence and configuration management requirements
Preferred Skills and Experience:
- University degree in Electrical/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience- Professional Engineer's Licence- Comprehensive knowledge/experience with Thales products- Strong problem
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