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Associate Quality Systems Coordinator

7 months ago

Toronto, Canada Redpath Sugar Ltd Full time

Redpath Sugar Ltd. is located on Toronto’s historic downtown waterfront and has been part of Canada’s heritage for over 160 years. Our brand is the oldest food-related trademark in Canada and is recognized across the country. Redpath Sugar is part of ASR Group, the largest cane sugar refiner in the world.

**OVERVIEW**

The Associate Quality Systems Coordinator is responsible for managing elements pertaining to SQF certification and Quality and Food safety system, including documents/records control and CAPA. The Associate Quality Systems Coordinator provides routine updates on the site’s Quality and Food Safety performance. This role works closely with the site’s Quality Systems Coordinator and Quality Manager.

**ROLES & RESPONSIBILITIES**
- Manage administration of the document control and record control programs, including routine reporting of the KPIs for the program
- Plays active role in development and implementation of site’s systems towards paperless documents and records
- Support the site in maintaining SQF certification
- Administer the CAPA Program, including routine reporting of the KPIs for the program
- Support management of the consumer complaints system, including trends related to consumer complaint data
- Supports cross-functional Food Safety Team, including regular meeting with the Food Safety Team to exchange information and discuss new procedures or equipment related to food safety
- Prepare and implement procedures to support quality and food safety systems
- Assist with traceability program, including traceability exercises
- Assist with COA program, both inbound and outbound
- Assist with incident management, including trending information
- Deliver training and orientation materials and maintain records associated with the training program
- Interact with ASR corporate staff on the systems used for document control, complaints, and CAPA
- Interact with Supplier Quality to update site’s documentation related to new suppliers and various materials
- Support the GMP inspection and calibration programs
- Support site’s Pest Control Program and interact with the site’s Pest Control Service provider
- Assists with effective communication regarding issues, objectives, initiatives, and performance to plan via management reviews and metrics reporting
- Practices and promotes GMPS and plant safety procedures
- Performs other duties as assigned

**ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES)**
- Ability to analyze complex information and preform root cause analysis
- Ability to recognize areas for continuous improvement (CI) strategies, recommend and implement CI strategies as assigned
- Ability to utilize various sources of information and analyze results
- Ability to maintain confidentiality of proprietary business information at all times
- Ability to effectively manage time, including the ability to prioritize, work within assigned deadlines, and work independently or collaboratively to accomplish organizational objectives
- Ability to manage multiple tasks and projects while maintaining quality & accuracy standards
- Ability to utilize Microsoft Office Suite, specifically Excel, Word, Outlook, Access, Visio, PowerPoint on an Advanced Level
- Ability to communicate in a clear and concise manner both verbally and in writing, fostering strong lines of communication across the business
- Ability to troubleshoot quality issues
- Quality Management
- Risk Management
- Planning & Scheduling
- Problem-Solving
- Analytical Thinking

**PERSONAL ATTRIBUTES**
- Managing Complexity
- Keeping focused on key objectives and results when addressing the details of a situation. Making timely decisions using available facts in ambiguous situations.
- Change Management
- Challenges the status quo; encourages people to question existing methods, practices, and assumptions. Responds positively and enthusiastically to novel ideas and suggestions; supports people in their efforts to try new things; seeks ways to implement new ideas. Coordinated, structured period of transition from one situation to another in order to achieve sustainable positive outcome.
- Regulatory Matters
- Demonstrates understanding of regulatory and compliance requirements for area of responsibility, which will include the countries in which the product is both made and sold.
- Working with Ambiguity
- Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information.
- Accountability: Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad.
- Credibility - Adheres to a set of core values that are represented in decisions and actions. Does the right thing, even when it is difficult. Demonstrates technical proficiency, reliable customer service and delivery of results in supporting clients