Bilingual Customer Service Specialist

2 weeks ago

Mississauga, Canada Bayshore HealthCare Full time

**ABOUT THE ROLE**
The PSS Bilingual Customer Service Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls. They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs and Services. They may also contribute to other activities as necessary to support the Patient Support Services Team.

**A DAY IN THE LIFE**
- Respond to callers looking for information about services provided by BSRx and Patient Support Services
- Understand callers needs and provide direction as to the appropriate Bayshore offering
- Providing effective and efficient service over the telephone
- Educate prospective Patients, Prescribers and clinics about BSRx Services
- Assist with production of daily reports as required
- Support outbound calls for the PSS Programs when required
- Provide information to patients, prescribers and other HCPs as needed concerning the status of Reimbursements, visit scheduling or any other information necessary concerning their Bayshore Services
- Assist with administrative duties as necessary
- Support internal/external audit process
- Escalate calls as necessary based on defined process
- Manage flow of information
- Complete other tasks as required by BSRx Management

Job Qualification

**WHAT YOU BRING TO THE TEAM**
- Experience within a call centre/customer service environment
- Experience with use of computers within a Windows environment
- Experience within a healthcare environment
- Fluent in English and French is required
- Ability to work under pressure
- Ability to work independently within a team environment
- Excellent interpersonal and communication skills
- Additional languages a definite asset
- Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and applicable Provincial Human Rights Code_

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